A Canadian tourist who spent two weeks at the Barceló Solymar - Occidental Arenas Blancas hotel complex in Varadero described his stay as "the worst experience of his life".
Joe Eastcott, resident of the Canadian city of Surrey, recounted in the Facebook group "Barceló Solymar - Occidental Arenas Blancas" his experience and shared photos showing the high level of deterioration of the facilities and the poor quality of the food.
"The food was barely edible, most of the time it wasn’t," said Eastcott, who added that this situation forced him to eat outside the resort most of the time.
The angry tourist pointed out that he did not understand why in other hotels, during his previous visits to Varadero, the food had been enjoyable, but this time turned out to be different.
To make matters worse, according to Eastcott, "the staff seemed more concerned with helping than with anything else."
Likewise, he found it incomprehensible that he was constantly forced to change bars when having a drink, as well as the place to eat.
The snacks consisted of "stale rolls, a raw hot dog, or a single slice of meat," Eastcott noted. "No ketchup or mustard," he added.
"The Canadian tourist reported 'They served me raw chicken and rice with stones inside,' showing in the photos one of the 'discoveries' hidden in his food."
Furthermore, he pointed out that the hotel complex was in a deplorable state: "Broken or damaged things everywhere."
"I never received the minibar that was supposed to be in my room," added the Canadian, pointing out that they only gave him one bottle of water per day, something that seemed absurd to him and evidence of the crisis that the Cuban hotel industry is going through.
"I suggest a different resort for your vacation," the tourist finally said.
Complaints about Cuban hotels have become frequent, especially regarding the food and recreational facilities.
"Scant food and queues of up to two hours to get a piece of meat," some tourists described last May about the situation at the Meliá Las Dunas hotel in Cayo Santa María, to the north of the Cuban province of Villa Clara.
A customer who visited the facility reported to CiberCuba that the situation there is "shameful".
In February, a relative of Russian tourists who were stranded at Cayo Coco Airport in Ciego de Ávila reported mistreatment suffered by their relatives due to an 18-hour delay of a plane in its route from this location to Moscow.
"They were not given water for a long time and they were not told what was happening," explains Dmitry, a subscriber to the Russian portal Belgorod No. 1, whose family was among those affected by the delay of this flight.
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