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Great indignation and frustration are felt by the population of Santiago de Cuba when trying to carry out any procedure at the Civil Registry Office, as they are forced to make long lines starting at dawn without the guarantee of being able to obtain the required service.
The journalist Yosmany Mayeta explained on Facebook that the mentioned institution, located on San Francisco street, only collects 30 IDs per day, distributed as five for each service, even before opening its doors.
“If you are number six to obtain a birth certificate, correct errors, death certificate, etc., tomorrow you will need to wake up earlier to be among the first five people for the procedure you intend to carry out,” pointed out the communicator denouncing the bureaucratism that exists in that Santiago institution.
“If you lose focus, you'll spend an entire year waiting in line to obtain a document at the civil registry,” Mayeta pointed out, suggesting that many people involved in the process of acquiring Spanish citizenship have had to resort to bribery as the only way to expedite the process at the registry offices.
Lastly, it was reported that after collecting the 30 identity cards, “they do not promise to collect more for the remainder of the day,” once again highlighting the difficulties faced by individuals who need any service from this institution.
The chaotic situation at the Civil Registry of Santiago de Cuba is not new.
In June, a video circulated on social media showing a chaotic line at this institution.
The images reflected the desperation and suffering of the people who gathered at the site under the intense sun, trying to complete essential procedures for civilian life.
"A desperate town, hungry and under the sun," one of the citizens is heard saying in the video, capturing the widespread anguish of those present.
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