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YouTube users in Cuba have reported disruptions in the functioning of this video platform.
The complaint, reported by the state-run outlet Cubadebate, indicates that the videos played from YouTube freeze at the 59-second mark, regardless of the content or the browser used.
"Without a clear official explanation, many users have opted to use VPN services to continue accessing the platform without interruptions, though they are facing the unexpected reappearance of ads," reports Cubadebate.
In a generic response, the YouTube team addressed the inquiries from Canal USB, a platform serving Cubadebate, where they advised users to restart their device, check their Internet connection, or log out and then log back into their account.
Incidents like this create concern among internet users who rely on digital platforms for information in a context where internet access is limited.
According to a discussion that took place on the Telegram channel of the official Cuban entity, some hypotheses regarding these failures include restrictive YouTube policies and ad blockers.
“At 0.58 seconds, an API is launched to display ads. This issue occurs because, without advertising, the videos stop. I checked it in the Network tab and reported it to YouTube support, but they always respond with automated messages,” said one of those affected.
They also added that the user on X, @trickster_v_, tried to follow the steps recommended by the YouTube bot, even going to the community help center, but the issue persisted.
Frequently Asked Questions about the YouTube Outage in Cuba
Why do YouTube videos stop at the 59th second in Cuba?
The problem seems to be related to YouTube's advertising policy. At 58 seconds into playback, an API responsible for displaying ads is triggered, which causes videos to pause if there is no available advertisement or if it cannot be displayed properly. This has led many users to speculate about potential restrictions or technical issues on the platform.
What solutions have Cuban users found to continue using YouTube without interruptions?
Some users have turned to VPN services to avoid interruptions on YouTube. These virtual private networks allow users to change their virtual location, which can help bypass geographic restrictions or advertising policies that affect the continuous playback of videos.
What has the YouTube team replied to the complaints from users in Cuba?
The YouTube team has provided generic responses, suggesting users restart their devices, check their internet connection, and log out before logging back in. However, these solutions have not resolved the issue for many Cuban users, leaving the matter without a clear and effective resolution.
What impact does the interruption of YouTube have on access to information in Cuba?
The interruption of YouTube raises significant concern among Cuban users, as they rely on digital platforms to access information in a context of limited Internet access. Such issues exacerbate digital isolation and restrict opportunities for communication and access to educational and entertainment content.
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