A group of Cuban citizens affected by the sudden cancellations of the airline Wingo presented themselves this Friday at the Colombian Embassy in Havana to ask for explanations.
More than a hundred affected individuals, who were even evicted from the Havana airport when they demanded information from the airline, have expressed their discontent and frustration due to the lack of immediate and effective responses to the situation, according to a video posted on Facebook by the user "Roberto Fdez Cruz".
The Colombian ambassador stated that lawsuits have already been filed against Wingo and that the airline is taking appropriate measures to resolve the issue. However, he asked the affected individuals to be patient while waiting for concrete responses.
A woman who was interviewed by the embassy diplomats said that the ambassador showed her the complaints filed two weeks ago against Wingo and confirmed to her that Colombia does not require any transit visa as the airline claims.
However, for the affected people, everything is just a façade and no solutions have been offered.
To begin with, these are lengthy procedures, everything: refunds, lawsuits, there are no immediate answers. For those who missed their flight, there is no time left, neither for those traveling in July... The option is to go with another airline... An airline that runs itself and officials who are 'SUING'. This seems like a soap opera. It all sounds like lies," said a woman.
Another citizen said about the information provided by the diplomatic headquarters: "Gentlemen, don't sleep on that side. The embassy did not reach an agreement yesterday, or else we could already fly, as simple as that. That pamphlet is for the embassy to clean up."
May God will and allow me to be wrong. But there is no clarity with the solution, the truth," another affected person emphasized.
The situation continues to generate uncertainty among those affected, who expect quick and effective measures to be taken to solve the problem and guarantee their rights as passengers, after the low-cost airline Wingo first suddenly requested a transit visa for Colombia and then canceled the Havana-Bogotá flights, a route used by many Cubans to emigrate to the United States.
Last Monday, several Cubans were evicted from Havana's airport after protesting and demanding explanations from the airline Wingo.
The airline had announced that starting on July 8, they would require a transit visa for Cubans wishing to fly to Bogotá, which raised great concern among passengers who feared being stranded on the island after having purchased their tickets.
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