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Western Union services continue to be suspended: "Cuba has not collaborated"

"Western Union was hoping to have everything resolved by April, but unfortunately there is no new information in the system regarding the issue we were experiencing," a company official said.

Western Union branch in Havana Photo © CiberCuba

The Western Union company will not resume sending remittances to Cuba for the moment, suspended at the end of January, and blames the island's authorities for this.

The company, which confirmed technical problems with Orbit - a non-banking financial entity that processes remittances - will not be able to comply its intention to restart its operations on the Island in April.

This Thursday, a Western Union official revealed to Martí News that Cuba did not make the corresponding updates to the banking system.

"The date has been extended since Cuba has not collaborated," the source said.

"Western Union hoped that everything would be resolved by the month of April, but unfortunately there is no new information in the system regarding the problem we were experiencing. For now, shipments remain suspended," he explained.

The leading company in sending and receiving money worldwide reported on February 2 that had temporarily stopped its remittance services to Cuba due to technical problems with Cuban banks - including Orbit - and that he was working to resolve them.

Orbit, which manages remittances, replaced Financiera CIMEX S.A. in 2022. (FINCIMEX), sanctioned in 2020 by the United States Department of the Treasury due to its links with the military group GAESA, a measure that led to the closure of Western Union operations in Cuba.

Last week, FINCIMEX restored the remittance service with AIS USD cards in Cuba, after several weeks with the delivery of remittances stopped due to an alleged "technical failure."

The news is favorable for many Cubans who receive remittances from abroad through this means, but it generated debate on social networks because there are still people who have not received their money through other magnetic cards with entities such as Banco Popular de Ahorro.

On Wednesday, FINCIMEX announced that The international recharge of Classic cards for remittances to Cuba is now active from anywhere in the world.

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