The United States government acknowledged failures in the CBP One app that have prevented dozens of migrants from confirming appointments for asylum interviews at the border with Mexico.
The journalist Daniel Benítez reported on Facebook that since Tuesday, Cuban, Venezuelan, and Mexican migrants have reported that the platform does not allow them to confirm their asylum appointments, so they requested a response from the US government.
Through a text message, the authorities responded that "CBP is aware that the system is not working correctly."
"We are working to resolve this as soon as possible," the message indicates, and in response to those asking what to do to confirm their attendance at asylum interviews, adds: "More time will be offered to confirm the appointments."
This information arises amid a serious crisis at the Mexican borders due to the excess of stranded migrants.
On Tuesday, a caravan of hundreds of migrants from Cuba, Haiti, Central America, Brazil, and Colombia left the city of Tapachula, on the southern border of Mexico, equipped with strollers and backpacks heading north in the country.
Alexander, a Cuban migrant, explained that they are walking because they are not allowed to board buses to reach Mexico City, where they hope to schedule appointments for CBP One to cross into the United States.
Mexico has a record influx of migrants at its southern border. In 2023, there was a 77% increase in irregular migrants, and in the first quarter of 2024, the figure grew by nearly 200%, reaching almost 360,000 people.
It is expected that on May 31st a new group will gather in Tecún Umán, Guatemala, to continue north.
In the midst of that traffic jam that threatens to create a new humanitarian crisis in southern Mexico, thousands of people have been stranded in Mexican territory for over seven months waiting for their CBP One appointments.
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