Store in Havana refuses to withdraw product in poor condition after customer's alert

After confirming the poor condition of the product, the complainant returned to the store and, to her surprise, was denied the request to remove the item from sale.

Galletas en mal estado a la venta en una tienda en La Habana © Facebook / Gobierno de la Habana / Bárbara Lazo Suárez
Cookies in poor condition for sale in a store in Havana.Photo © Facebook / Government of Havana / Bárbara Lazo Suárez

A customer publicly reported on social media that the store "La Infancia," located at 23 and 6 in Havana, refused to take a damaged product off the shelves, despite her warning.

Bárbara Lazo Suárez reported in the Facebook group "Gobierno de La Habana" that last Sunday, September 22, she purchased an item in that store, and when she tried it at home before giving it to her grandson, she discovered that the product was in poor condition.

Facebook capture / Government of Havana / Bárbara Lazo Suárez

Lazo returned to the store not with the intention of asking for a refund, but to alert the staff and request that the product be removed from sale to prevent possible harm to other consumers.

However, according to her complaint, the manager was not present, and the employee who was covering for him informed her that "it wasn't possible" to remove the product from sale.

Outraged by the situation, the woman reflected on social media whether it was necessary for a diarrhea outbreak or a worse consequence to occur for the authorities to take measures and suspend the sale of spoiled products.

The client expressed her hope that measures will be taken to prevent health issues among consumers: "I hope the competent authorities do something about it."

The economic crisis in Cuba has led to an unprecedented level of apathy, and the sale of spoiled food products occurs frequently.

In July, a resident of the province of Sancti Spíritus reported the poor quality of a yogurt purchased at a fair, which was going to be consumed by a minor, prompting the Cuban to criticize the regime, questioning: "Do you think that is good for a child?"

Facebook capture / Michel Alayon

Michel Alayon explained on Facebook that, during a fair in Sancti Spíritus, he bought a yogurt whose flavor he described as "shit with flour."

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