Cuban government boasts improvement in package deliveries: "Only 72 complaints throughout the year."

The Cuban government, represented by Pablo Cuéllar González, Director of Cargo at the Ministry of Transport (Mitrans), affirmed that non-commercial freight companies have achieved a significant improvement in their services.

According to the authorities, this progress is evidenced by a reduction in customer complaints, which decreased from hundreds per month to just 72 throughout the year 2024, reported the official newspaper Granma.

Companies like Transcargo, which in 2022 had accumulated hundreds of packages beyond the stipulated 30-day period, have increased their operations, receiving between 140 and 150 containers monthly compared to the 30 or 40 they processed before.

According to Jorge Lara Téllez, the general director of Transcargo, this improvement is due to organizational efforts and collaboration with small and medium-sized enterprises (SMEs) that assist in warehouse management.

Another noteworthy aspect is the implementation of technology to streamline processes. The Customs at the Port of Havana, for example, claims that its automated system allows for the dispatch of containers in just one minute.

Despite this progress, the Deputy Chief of Customs, Adonis Peacok Torres, acknowledged that training personnel in areas such as security remains a challenge to ensure effective control against crimes like drug trafficking.

For its part, Aerovaradero and the International Messaging and Currency Exchange Company, part of Correos de Cuba, also reported improvements in delivery speed and customer satisfaction.

Aerovaradero reported revenues exceeding 15 million dollars in 2024, tripling its initial plan. Meanwhile, Correos de Cuba announced the establishment of an automated facility in the first quarter of 2025 to process up to 8,000 packages per hour.

Although official reports highlight a decrease in complaints and logistical improvements, the population continues to report delays and, particularly, theft of contents in packages, undermining the regime's official narrative.

A few days ago, a resident of the municipality of Los Arabos in the province of Matanzas reported a case of theft and tampering with a package sent from Mexico by her husband, who is on a mission in that country, after picking it up at the Cuban postal office.

According to the testimony of the affected party, when she picked up the package at the post office, it was closed but showed clear signs of having been tampered with previously, which she reported via email to the editorial team of CiberCuba.

In October, Mayelin Rodríguez Roche, a Cuban resident of Camagüey, reported through a video on the social media platform Facebook the theft of part of the contents of a package that had been sent to her from Italy.

In his testimony, Rodríguez expressed his frustration upon discovering that out of the 20 kilograms (kg) the box originally weighed, more than eight disappeared during the delivery process, which included its passage through the Customs in Havana and the Post Office in his province of residence.

Also in October, a Cuban residing in Spain, identified as Idisleidys Sosa, reported that she sent a cell phone to her uncle in Cuba, only to find that he received a box filled with screws and chicken broth packets instead of the phone.

The woman, outraged, said she sent a package containing a cell phone and two pairs of glasses to her uncle, but upon receiving it, the glasses were intact, while the box for the cell phone only contained screws and chicken broth packets.

Frequently Asked Questions about Shipping and Delivery of Packages in Cuba