This Tuesdaythe fall of the greats of Meta,Facebook It isInstagram, surprised worldwide, above all, because in many cases messages about an expired session appeared and did not allow entry.
Although Meta has not yet issued any explanation about what happened, they indicated at 10:30 a.m. United States time that the service, mostly on Facebook, had already been restored.
However, some people reported the problem and complained about the loss of their access data, either due to forgotten passwords, changes in recovery numbers or other inconveniences that have not allowed them to access their profiles. In this article we explain how to recover your Facebook account.
It should be noted that in the case of Cuban users this problem may be a little more distressing due to limited access to Facebook's verification services.
The first recommendation in this type of case isWait for the system to fully reset before starting any recovery actions, sometimes due to the failure, communications are issued that are resolved when the problem is resolved.
But when the problem is solved and the service asks you to log in and you no longer remember your access credentials,The Facebook page recommends going to the "Recover your account" section at facebook.com/login/identify and from there follow the instructions. It is important to make sure you are using a computer or cell phone that has previously logged into the Facebook account.
Subsequently, search for the account you want to recover and from there follow the steps shown on the screen to reset the password.
Also,Recovery can be done from the profile of a family member or friend. In this case, Meta only allows it to be done from a computer. Go to the profile of the account you want to recover and click on the three dots below the cover photo.
Select seek help or report profile, choose “Other problem” and click "Next." The same with the option to “Recover this account” and follow the indicated steps.
In another case,There is the option to use the alternative numbers that Facebook requests when creating the account. If in this case, both are added, it is an advantage for the user, because there are more possibilities for recovery.
If this information is known, this step can be performed from a computer or cell phone that you have previously used to log into your Facebook account, go to facebook.com/login/identify and follow the instructions.
Learn how to reset your password once you're able to log in to your account.
Likewise, on its “Help” page, Facebook asks for other tips to solve problems with login.
As additional information, the last time more than one of Meta's platforms went down was in 2023, but it was only minimal compared to what the company suffered on October 4, 2022, where Facebook, Instagram and WhatsApp for several hours.
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