The CIMEX corporation reported this Friday that it will gradually close the virtual stores enabled in the country to "perfect the inventory and billing management system."
In a note published on Twitter, the company explains that no new purchase orders will be received in any of its virtual stores, and that the closing date will be informed in advance on each website.
He assured, however, that the home deliveries and in stores, a modality that had already gained followers during the coronavirus epidemic on the island, and whose clients now claim to have been disappointed.
In statements to the official website Cubadebate, officials of this corporation assured that the closures will last "one day, in which several processes will be automated and all inventories will be reconciled."
Several users reacted to the tweet with complaints and disagreements about the bad service from CIMEX.
A Twitter user considered that it was "INEFFICIENCY in its pure state. The lack of control, the disorganization, the lack of vision. It makes me sad to see how something so new in Cuba has been a complete disaster with so much intellect. The cadres have to put on the batteries because they are not doing their job properly."
For his part, another Internet user stated that as a customer of the stores he has received "terrible service. I bought since the 25th. And none of the @cimex_cuba executives have answered me anything through any of the ways I have asked. Bad service , poor management by managers and my lost money. Listen to me boy, they are almost worse than @Cubacel_ETECSA."
Another user of the social network commented: "Since 4/29 I received part of a partial purchase from 4/15 #TuEnvio, #4Caminos, Order: N4C0001183 at home. Missing products, of which as of today 8/5 , with more than a week for the refund, I have not received said refund, nor any response to my claim."
On April 30, CIMEX reported that virtual stores, which had suspended service due to their inability to cover all customer orders, would reopen on May 2. Six days after that reopening, the platform announces that it is closing again.
The service YourShipping It was enabled at the end of last year, but was renewed to buy food online in Cuba in order to avoid queues in the midst of the coronavirus crisis. In mid-April, CIMEX acknowledged that it was not producing the expected results.
“For a few days now and due to the high demand for the service, the page has maintained very unstable operation,” explained an article published in Cubadebate.
According to the note, among the aspects that had to be improved was the need for new equipment to manage traffic on the network, an increase in bandwidth, an optimization of the images (which should weigh less) of the products, as well as a increase in the performance of the infrastructure associated with the service.
In this regard, some users stated that they could send for death through YourShipping, in reference to the slow delivery of products requested by buyers.
What do you think?
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