"Little food and lines of up to two hours to get a piece of meat," is how some tourists describe the situation at the Meliá Las Dunas hotel in Cayo Santa María, north of the Cuban province of Villa Clara.
A client who visited the facility last week denounced in statements to CyberCuba that situation there is "shameful".
"Short of food, long lines for meat, you queue for more than 2 hours and you can't get meat. There was no sugar to prepare the drinks, nor for milk at breakfast. Sometimes there was no soft drink and sometimes there was a concentrated one very bad," he said.
He said that to make matters worse "the beer was sometimes hot and they served it with three ice cubes to cool it down" while "in the rooms they only gave you a bottle of water."
Although he acknowledged that the treatment of the workers is wonderful, he assured that Meliá's alliance with the Cuban regime does not work, because "when the hotels are not managed by the chain itself, nothing works well."
"Perhaps they believe that with this situation they can attract tourists, when the opinion of those who were there for the most part was that They would never return to Cuba again.".
"It is a 5-star hotel and the prices are not cheap to go there to eat pork leg as happened to us on one occasion," he said.
On the travel site TripAdvisor The hotel has more than 12 thousand opinions, and almost 700 say it is very bad.
A tourist who posted his comment this Wednesday said that the "supplies are very basic for such an emblematic facility"; and said that he visited the complex this week "but this time without pain or glory."
He said that the "very basic food on the cheap was compensated by the good treatment of all the staff."
A traveler who went to Las Dunas in April stated that there is "very poor management but excellent service staff; but it gets out of hand. The buffet is very poor in food, the tennis court is unusable since they cannot supply rackets nor balls to use it. The same for all the sports games, all the broken balls and the only torn pool table.
"In the snacks there are very few options, and the taste of all the food in general is poor. They are not 5 stars. At least the experience It is not of the quality expected in a hotel like this. In my opinion, this hotel can be saved by changing the management and maintaining those excellent workers who always smile and help customers. However, we are not returning. "We don't want to risk our vacations again," he concluded.
"Obsolete hotel, absolute lack of maintenance, cleanliness leaves much to be desired and to top it all off we had a rat in the room," said another.
On that specialized site, a hotel client narrated her experience and recommended "Don't go to Cuba! Spend your money elsewhere."
He said he had had a horrible experience. "No one should have to go through what we went through during our stay. First, we booked a room for two adults and two children, ages 11 and 14. They sold us a two-seater sofa as a sleeping place for an 11-year-old child. Dear Meliá people did you see an 11 year old boy? How are they supposed to fit in there? The customer service was not helpful and kept telling us they only put a double bed because of their policy. It was not acceptable to us. Secondly, the food. OMG I understand the shortage, what I don't understand is how you can "cut" fresh products while they are cooking. We didn't see tasteless and bland dishes day after day. day 4 because I couldn't stand the smell and the quality. I felt humiliated when I tried to find feminine hygiene products when I suddenly needed them. They didn't have anything at the resort! They told me to rent a taxi or a car and drive 1 hour and 30 minutes to the nearest city. "I couldn't believe it," he said.
"I sincerely believe that the Meliá Group should take responsibility for managing this resort. And judging by the opinions of other tourists, our experience was consistent with the experience of other people in Cayo María. I hope my review is useful," he stated .
Complaints about Cuban hotels have become frequent, especially regarding food and recreational facilities.
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