"Hell in paradise": Argentine tourist denounces terrible experience in a five-star hotel in Varadero

An Argentine tourist reported the terrible experience he had last year in a five-star hotel in Varadero and which he described as "Hell in Paradise."

The woman He stayed with his family at the Meliá Peninsula Varadero in September, a five-day stay in which the only good thing was the sea.

"Never in my life have I had such a bad time in a hotel, the 5* and the all inclusive they do not exist! Everything, absolutely everything is wrong," he wrote in TripAdvisor.

According to what he said, in the room Neither the telephone, nor the television, nor the safe worked., and for everything I needed I had to walk about 800 meters to the reception.

"You have to put the towels to dry in the sun and you use them until they hopefully change one; the beach towels were the same the five days we were there. The food is vomitous, flies, black birds and cockroaches They accompany you everywhere, without forgetting the rats...", he described.

The woman reported that the paths that had to be taken to return to the room were dark at night, and that is why her brother-in-law injured two toes on one foot, "because you can't see where you are walking and he tripped on a slope."

"In front of the drinks bar there is a huge fountain with rotten water that prevents you from staying there to enjoy your drink. I don't have enough characters to describe this disgusting hotel!" he said.

As for food, he said he only ate pineapple slices and some donuts that a girl named Jenny fried for breakfast, which was the only good thing, besides the sea.

"Everything else makes you nauseous and the flies sit on all the food in quantities. I can't understand how some passengers could have had a good time in this disaster of a hotel! I know a lot of hotels in the Caribbean and this is something that I never imagined!" he concluded.

As advice to other users, she said not to think about booking at the Meliá Peninsula. "They are going to have a very bad time!" he said.

In response to the comment, the hotel only said (several days later): "Thank you very much for choosing us as your travel destination. We are sorry that your stay at the hotel was not to your complete satisfaction. Likewise, we take each of your comments as a way to improve our service.

At the Meliá Peninsula Varadero, a night costs between 100 and 300 dollars, according to the information offered by its web.

Also in September, a young Cuban named Camila stayed there and her experience was disastrous, with rooms like those in a campsite, huge lines to eat due to lack of staff, tables and even plates, and deteriorated facilities.

Recently, a tourist and blogger Russian woman told how she "survived" her 16-day stay in another five-star hotel in Varadero: the Iberostar Laguna Azul, and described his experience as "difficult."

"Without a tip you are nothing," lamented the author of the blog "Traveling with a Camera."

The blogger assured that in Cuba "the cult of tips has risen to a kind of savage level," and that is why she suggested leaving "dollars or gifts" as the only way to receive a minimally decent service.

So that they change the towels, clean your room better, serve you better rum in your cocktail, so that a waitress does not ignore your request if you ask for a glass of water, for everything, the same solution: tips or gifts.

Another important tip is not to leave belongings visible inside the room or on sun loungers on the beach: they disappear.

In March, the regime recognized the quality problems in tourism services that influence the failure to comply with the planned visitor plan.

The government listed difficulties such as insufficient air connectivity, non-payments to suppliers that interrupted the supply chain, difficulties in accessing the international market, as well as a lack of personnel to work in hotels and tourist facilities.

Last August, a young Cuban named Javi shared a video on his YouTube account in which he, his girlfriend and several friends denounced the bad experience they had at the five-star Meliá Marina Varadero hotel, which at the time was recognized as one of the best spas.