The Business Group Correos de Cuba (GECC) confirmed on its social media that the lack of fuel is causing significant delays in package delivery across the country.
Through responses to complaints from various users, the entity acknowledged that the fuel deficit is negatively affecting the transport and distribution capacity of shipments.
One of the users, with a shipment pending since August 8, received a response indicating that their package is "awaiting the availability of transportation and fuel for its billing and transfer to its final destination."
Another user, who has been waiting since July 8, was informed that his shipment has still not arrived at the destination province due to the same problem, the fuel shortage in the country.
Correos de Cuba has expressed apologies for the inconveniences caused and has suggested that users continue tracking their shipments through the available platform, as well as contact the Customer Service Office for more information.
This situation highlights the fuel crisis that continues to affect various sectors on the island, impacting the quality of the messaging service and affecting customer satisfaction.
In April, Correos de Cuba stated that it is undergoing an investment process aimed at the automation and digital transformation of its operations.
The investment is aimed at improving the automation and digital transformation of the operations in the processing plants for international shipments managed by the International Messaging and Exchange Company (EMCI).
However, months have gone by and the Cuban postal service has not fulfilled the promises made to its customers. Once again, packages are piling up and not reaching the hands of those who urgently need them.
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