Cuban Post blames mipymes for delays in international package delivery.

The Business Group Correos de Cuba (GECC) blamed small private businesses, with which the entity has a contract, for any delays that may occur in the delivery of international shipments.

"The International Messaging and Exchange Company (EMCI) informs and clarifies to its customers that if when tracking the code of a shipment on the website or the APK of Correos de Cuba www.correos.cu, the last event shows the phrase "BILLED TO MIPYME," to obtain information regarding this you must contact directly the phone numbers of the Mipymes that provide the delivery service contracted by the originating Courier Agencies, which are responsible for the distribution of shipments to the recipients in Cuba," they wrote in a post shared on their Facebook profile.

With this communication, the GECC is "washing its hands" regarding the delays in international shipments, a service that has received substantial criticism for many years.

In the comments section of the post, several users expressed their feelings on the topic, with some even sharing their experiences.

"They need to solve the problem of delays. The packages take too long. What's the point of tracking them so much if they don't move between classified and invoiced? And when you pick them up, they are broken," a user reported.

Specifically regarding the information provided in the GECC publication, an internet user asked: "So if the shipment is billed to Mypime, they take care of delivering it, charging separately and very expensively, I imagine. And what if I don’t want that and prefer to pick it up at the Post Office as I have always done?"

To which they responded from the institutional account that “the delivery of packages by Mipymes to recipients in Cuba is a contractual decision of the operator in the country of origin, not of Correos de Cuba.”

For her part, a Cuban recounted her experience with an international shipment that did not go as well as hoped.

"In October of (20)23, they sent me the certified invitation letter from Spain and I received it in September of (20)24. Since it was a surprise, I couldn't do anything, just wait for it to expire with no rights to any kind of claim," he recounted.

Last August, Correos de Cuba confirmed on its social media that the lack of fuel is causing significant delays in package delivery across the country, leading to backlogs and clusters of packages that ultimately do not arrive on time to the hands that urgently need them.