Cuban woman reports theft in package by Correos de Cuba: "They put a bag with screws in it."

A Cuban woman reported this Thursday that she was the victim of a theft when she received a package through the company Correos de Cuba in Cárdenas, Matanzas, where, according to her account, they placed a bag with screws to fill the parcel after taking part of the original contents.

Through the social network Facebook, the user Lisandra Ramos Leyva provided details of the incident: “I just picked up a package at the Cárdenas post office, I checked it on the outside and it seemed to be sealed, with its labels intact.”

And he added: "When I get home and open it, I check the items, comparing them with the list I already had, and I'm missing three pieces of clothing. They filled the weight with that bag of rusty screws. When we checked the bottom of the package, which was where they opened it, it was sealed with clear tape and those screws were at the bottom."

Faced with such an unpleasant situation, Ramos asked: "I would like to know where the heck to file a complaint, because there are many people whose things are being stolen," he wrote before commenting that he had seen a post about a similar case in Colón, another municipality in the province.

It's not the first time that situations of this magnitude occur, and the victims rarely manage to resolve the issue despite the organization having the mission of providing services safely and responding to any inconvenience.

In April, the Cuban Postal Business Group (GECC) announced that it was undertaking an ambitious investment process aimed at the automation and digital transformation of its operations.

Supposedly, the investment was aimed at improving automation and digital transformation of operations, which has yet to be verified, and losses and delays are constant.

In fact, just a couple of weeks ago, the GECC confirmed on its social media that the lack of fuel was causing significant delays in package deliveries across the country.

Through responses to complaints from several users, the entity acknowledged that the fuel deficit is negatively affecting the transportation and distribution capacity of shipments.