A Cuban woman shared images of abandonment and destruction of the Meliá Cayo Guillermo hotel that contrast with the publications made by the official sales pages to promote that tourist destination in the center of Cuba.
With the title “Expectation and Reality Meliá Cayo Guillermo hotel”, Internet user Samantha Díaz Fuentes denounced through photos published on her Facebook profile how there is no relationship between what the agencies that market this destination promote and what she found during her stay in the place.
In the publication, which does not specify the date of stay or any other information, are observed Dirty doors, damaged walls, broken chairs, drawers in poor condition and some drawers missing, which contrast with photographs published on reservation sites, where rooms appear well painted, tidy and in excellent construction condition.
The 21 snapshots shared in the Facebook group “Yo amo Jagüey” have caught the attention of several followers of the page.
“All hotels have rooms prepared for Cubans and others for foreigners, which one do you think they gave you?” asked a user identified as Carrasco Martínez.
Meanwhile, Tamara Estrella Fuentes Silverio leaned more towards the emotional part and wrote: “Without a doubt (this) trip you will remember for a long time” and accompanied her comment with emojis of sadness and crying.
On the contrary, Daikel Pérez asked that he not criticize himself. “Almost all the hotels are like this, some more and some less, but look how far it is and a great price,” referring to the geographical location of the Meliá Cayo Guillermo, in the province of Ciego de Avila.
In a quick review of some of the main international travel pages that market the Cuba destination, it was found that they describe the Meliá Cayo Guillermo as one of the best King's Gardens hotels, in the northern keys of Cuba.
The place verdaderocaribe.com He says that this hotel is “the best hotel in Cayo Guillermo and, as you can imagine, also the most expensive. It is a 5* in which everything is a little above standard than in any of the rest of the hotels on the key.”
Meanwhile, the popular travel site TripAdvisor describes it as a place that “offers a variety of in-room amenities, including a flat-screen TV, refrigerator, and minibar, and you can stay connected as paid internet is available.”
Each of them offers images and descriptions that do not fit with the reality experienced and transmitted through the Cuban woman's Facebook post.
In another comment, user Amarilys Águila was more emphatic and wrote: “Total destruction, this country lies in rubble in its entirety.”
On the other side of the evidence confirmed by this publication, the Cuban regime is committed to attracting tourists without the slightest qualms about improving the quality of the services offered in its facilities.
In March of this year government recognized the problems that the tourism sector has, which translated into a failure to comply with the plan, which for 2023 is more than 3.5 million visitors.
Insufficient air connectivity, non-payments to suppliers that interrupted the supply chain and difficulties in accessing the international market, among others, are the problems facing the sector, authorities said.
Likewise, it was recognized that there was a decapitalization of the sector, caused by the lack of personnel to work in hotels and tourist facilities, and although the government does not mention it, these problems coincide with the Cuban exodus that has been recorded in the last two years.
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