The Cimex Corporation expanded the use of the Ticket application for fuel purchases to four additional service centers in Havana: Alameda, Lagueruela, La Lira, and Managua, the state-owned company reported on social media.
With this addition, there are now 18 establishments in the Cuban capital that use the digital platform for fuel sales.
The La Habana Oeste branch of Cimex confirmed that the goal is to extend the service to 42 service centers before June.
In 2023, the government initially implemented the Ticket platform at certain service stations in Havana, but withdrew it after an apparent stabilization in supply.
However, due to the current fuel crisis, long lines and organizational issues at service stations, it was reactivated on March 20 at three initial locations.
So far, it operates at key locations such as: Servicentros at 5th and 112, Almendares, El Mar, Coyula, Tropicana, El Eficiente, and Sierra (Playa); Pequeño Gigante and Almendares (Boyeros); Infanta and San Rafael (Centro Habana); La Lira and Managua (Arroyo Naranjo); Alameda and Lagueruela (Diez de Octubre); Tángana, L and 17, 23 and 24, Acapulco, and G and 25 (Plaza de la Revolución).
The measure aims to "organize" the sale in light of the severe fuel shortage affecting the country, with a maximum purchase limit of 40 liters and a 24-hour window to complete the transaction.
Controversies and additional costs
Cimex, in collaboration with the Government of Havana, has mandated the use of the Ticket app for private transporters, while the state sector uses it optionally.
The user will be able to book an appointment at only one Servicupet, as the system does not allow registration at multiple locations simultaneously.
It includes a virtual waiting room, where customers provide their information and wait for the assignment of their ticket, after which they have 24 hours to make the fuel purchase, or else they lose their turn.
To receive notifications, citizens must pay between 12 pesos (15 days), 20 pesos (one month), and 50 pesos (three months).
The government insists that the system prevents long lines, but the measure reflects chronic shortages by imposing a maximum limit of 40 liters per purchase, which leaves many drivers with no options due to the lack of fuel availability.
Frequently Asked Questions about the gasoline sales system via Ticket in Havana
What is the Ticket app and how does it work?
The Ticket application is a digital platform used to book appointments at service stations in Havana to organize fuel purchases. Users must register at a single service station and wait in a virtual waiting room until their appointment is assigned. Once assigned, they have 24 hours to purchase up to 40 liters of fuel.
What are the costs associated with using the Ticket app?
To receive notifications about fuel availability, users must pay a subscription. Costs range from 12 pesos for 15 days to 50 pesos for 3 months. This payment is required to access the virtual waiting room and stay informed about assigned appointments.
Why is the ticket system implemented in Havana?
The Ticket system is being implemented due to the severe fuel shortage in Cuba, which has led to long lines and difficulties in organizing distribution at service stations. This measure aims to regulate access to fuel and alleviate the issue of endless queues.
How many service stations in Havana are using the Ticket app?
Currently, 18 service centers in Havana are using the Ticket application for fuel sales. The Cimex Corporation plans to expand this system to a total of 42 service centers by June, aiming to improve organization and accessibility for drivers.
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