With more than 600 people waiting, the Insurance Company has only delivered 31 vehicles in 2024 in Cuba.

When they keep more than 600 people waiting, who have been trying to replace their vehicles for years, the National Insurance Company of Cuba (ESEN) has only delivered a total of 31 cars in 2024, as stated by the Minister of Transport, Eduardo Rodríguez Dávila.

"During the year 2023, 94 vehicles were delivered as replacements to insured individuals. During this year 2024, 31 vehicles have been delivered and 16 are in the process of being offered. There are 662 individuals and legal entities pending delivery," the state official mentioned on his Facebook profile, referring to information from ESEN itself.

Despite the disproportionate figures, the minister assured that "the replacement of the insurance will be one of the priorities in the allocation of vehicles that, being in good technical condition, conclude their use in tourism rentals," which could be interpreted as a lack of consideration for those in uncertainty regarding the replacement of their cars.

According to the Minister, with the update of the regime's policy on vehicle marketing in Cuba, ESEN will have several alternatives for the replacement of vehicles to its insured, "which will ensure shorter timeframes to honor its commitments."

His statement is based on the decision that "not to sell in freely convertible currency the vehicles that remain available from tourism rentals will allow for greater availability for the commitments of the National Insurance, as the replacement of the rental assets is realized."

It also announced that with the entry into force of this policy, "the National Insurance Company can contract the importation of a certain level of additional motor vehicles with its own resources that it manages to have available."

The truth is that ESEN is not a company with a significant reputation within Cuban society, so being cautious about its promises and ability to act is not at all misguided.

An example is that of the Cuban comedian Otto Ortiz, who has publicly denounced the ESEN several times for failing to fulfill its obligation to replace his car after it was rendered inoperable in an accident.

Otto even intended to sue the company for breaching its agreement and accused it, along with its management, of making deals for years that it could not fulfill, and of only "meeting with its dissatisfied customers to buy time and prolong their agony."

"We are in 2024 and they owe clients since 2019. They can't say they have improved when what they provide is useless and they have a five-year backlog," he reacted to a government-sanctioned Mesa Redonda, which dealt with insurance in Cuba, where he also criticized their leaders for distorting the truth to the media, and the program for not questioning anything that is said.

In 2020, the Cuban government approved a Decree Law that imposes mandatory insurance for all drivers in the country, except for those working in the ministries of the Armed Forces and the Interior.

The objective of the regulation is to "cover the damages or material losses, death, injuries, or harm that may be caused to natural or legal persons in their property or personal integrity" caused by car drivers.