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A Cuban who visited the Havana ice cream parlor Coppelia reported that he only experienced bad service there and even found a hair in his ice cream.
"Today, February 20, I decided to return to the iconic Coopelia, a place I hadn't visited in a while. I knew that ice cream prices had increased, but I trusted that this adjustment would mean an improvement in service quality. However, what I experienced was nothing short of disappointment," he explained in a post on Facebook.
He recounted that his first stop was in the K area, where they sell cups of ice cream and cones. "I bought two scoops in a disposable cardboard cup for $70. Although it seemed like a high price, I decided not to make any objections. However, while I was eating my ice cream, something unexpected happened: I found a long hair in my dessert. I tried not to get upset, as I didn't want to ruin my day, but this reflected a lack of attention to detail."
He claims that his frustration didn't end there. He then headed to the area of K and 23 with the intention of trying a "jimagua," which cost $10 more than the regular balls.
"When it was served to me, I noticed that the scoops of ice cream were smaller than I had expected, something I had already experienced during previous visits. I decided not to complain at the moment, but my discomfort increased when, at the neighboring table, a man began to complain about a salad he had received," he explained.
She claims that the waitress took the jimagua and the salad from another customer.
"What I was served was a melted jimagua, topped with what seemed to be ice cream water. Furthermore, the flavors did not match what I had ordered. At that moment, I decided not to continue complaining, but my frustration was evident. I couldn’t understand how, with the price increases, Coopelia was not taking measures to ensure proper service and better product quality," he emphasized.
In her post, she recalled that several outlets, including the news program, had announced that Coopelia would now offer a greater variety of flavors and better quality, something that was not reflected in her experience.
The internet user demanded, "How long will we continue to complain on social media and other platforms without any action being taken against the mistreatment and poor service at Coopelia and other institutions?"
At the beginning of the month, Coppelia announced the increase in prices for its products.
The iconic ice cream parlor in Havana has reopened its doors after three months of renovations, offering a diverse selection of specialties, but with prices significantly higher compared to previous years.
According to the list displayed in the establishment, shared on Facebook by the journalist Ricardo Gómez, a mixed salad now costs 155 pesos, while other specialties like Super Twins and Tres Gracias are sold for 130 and 105 pesos, respectively.
Frequently Asked Questions about the Experience at Coppelia and the Economic Situation in Cuba
Why are Coppelia customers dissatisfied with the service?
Coppelia's customers are dissatisfied due to poor treatment and lack of quality in service. A visitor reported finding a hair in their ice cream and receiving a melted product with incorrect flavors, reflecting a lack of attention to detail.
What are the new prices of the products at Coppelia?
After its reopening, Coppelia has significantly raised its prices. A mixed salad costs 155 pesos, while other specialties like Super Twins and Tres Gracias are sold for 130 and 105 pesos, respectively. The price increase has led to complaints from customers.
How has the economic crisis in Cuba affected the Coppelia ice cream parlor?
The economic crisis in Cuba has affected Coppelia with price increases and limitations on the availability of flavors. The ice cream shop has had to adjust its rates due to the high cost of raw materials and faces difficulties in ensuring a stable supply of products.
What improvements were made to Coppelia after its renovation?
During the renovation of Coppelia, the hydraulic and electrical systems were updated, areas were painted, and new awnings were installed. Digital payment platforms have been implemented in several areas to facilitate transactions, although these restrictions may be a source of criticism among customers.
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