A Cuban woman shared a video on TikTok in which she shows the bathroom of José Martí International Airport in Havana and comments on her experience. In the recording, she criticizes both the condition of the place and the treatment received from the staff: “Not to mention the rudeness of the young lady who assists you upon entry”.
The images reveal details such as strands of hair, stains in the sinks, and marks of moisture, signs of wear, and insufficient cleaning. Although the bathroom does not exhibit extreme conditions, it does reflect neglect and aspects that could be improved.
What caught the most attention on social media were the reactions to the video. Some users joked about similar or even worse experiences: “At least you didn’t walk in when there was urine on the floor,” commented one. Another added with irony: “Be thankful they let you record and didn’t wait to watch everything you did in the bathroom.” Past practices were also recalled, such as when “they charged for toilet paper.”
Some minimized the issue or made comparisons to downplay it: “It’s nicer than the one in Miami,” commented a user. The variety of comments reflected how each personal experience influences the perception of service quality.
The author of the video, Jessica Hernández (@jessicahernande576), responded to several messages and assured that this situation is not new. "We are still in the same place," she wrote, implying that conditions have changed little over time.
While the conditions of the bathroom are not alarming, the video reopened the debate about the state of public services in Cuba. Beyond cleanliness, for many, the problem also lies in the treatment of users and the lack of attention to detail in key spaces such as the country's main airport.
Frequently asked questions about the conditions of José Martí International Airport and services in Cuba
What is the current state of the restrooms at José Martí International Airport in Havana?
The restrooms at José Martí International Airport show signs of wear, such as stains on the sinks, signs of moisture, and hair remnants, indicating a lack of attention to their cleanliness and maintenance.
What is the staff's treatment of users at José Martí Airport like?
The airport staff's treatment has been criticized for being rude and discourteous, as evidenced by the experiences of some travelers who have shared their stories on social media.
What are the main issues faced by travelers at José Martí International Airport?
Travelers are facing issues of disorganization, long lines, and a lack of resources such as trays for personal items at security checks, which creates frustration and slows down the flow of passengers.
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