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The Cuban host and presenter Laritza Camacho lashed out at ETECSA on Facebook, where she reacted sharply to a promotion launched by the state telecommunications monopoly offering "unlimited data" linked to international top-ups.
"The truth is that Doña ETECSA has no limits. It's embarrassing," wrote Camacho, before delivering the phrase that sums up his complaint: "Don't promise what you can't deliver. Don't charge for a service you do not provide."
The criticized promotion, valid from June 12 to 14, offers a balance multiplied by six and 30 days of "unlimited» data for international top-ups between 600 and 1,250 Cuban pesos.
However, the fine print that ETECSA does not highlight in its advertising reveals that Internet access is only available during nighttime hours: from midnight to 7:00 am.
Additionally, the offer applies exclusively to top-ups made from abroad, which excludes the majority of Cubans who do not receive remittances.
With his characteristic ironic and colloquial tone, Camacho used informal expressions to highlight the gap between what ETECSA announces and what it actually delivers.
"Don't sell me opera if you're going to give me a distribution. For that, you need to have more than just a 'tin' of respect. They can't keep 'throwing' with their face and bravado," he pointed out.
The broadcaster concluded her post with a phrase full of sarcasm: "ETECSA... connecting the world."
Camacho's criticism is not an isolated incident.
Since the rate hike that ETECSA implemented on May 30, 2025, which limited top-ups in Cuban pesos to 360 CUP per month and dollarized data plans, the company has been a constant target of public outrage.
In the 46 days following that measure, ETECSA collected over 24,839,000 dollars—around 540,000 dollars a day—without any improvement in the service.
The broadcaster had already questioned the logic of that policy: «If you don't show me efficiency, how can you demand sacrifice from me?».
The outlook in 2026 has not improved. Cuba records only 7.21 Mbps of internet speed, placing last in Latin America according to the global Speedtest index.
A blackout that occurred in March 2026 caused a 65% drop in Internet traffic on the Island, and it took 29 hours to restore.
The company itself acknowledged that its backup batteries only provide a few hours of operation during power outages.
Despite this situation, ETECSA boasted this week about being recognized as a "champion" in its category at the World Summit on the Information Society Awards 2026, with the final winner set to be announced in July.
Camacho, one of the most followed critical voices on social media, has systematically denounced the regime's failures in terms of services, energy, and civil liberties.
The ETECSA monopoly, whose concession has been extended until 2036, ensures that Cubans will have no alternative to a service that charges like an opera and delivers like a distribution.
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