A package of medicines sent from Spain to Cuba took three months to arrive at its destination and arrived completely destroyed, with the kraft paper envelope filled with holes and tears indicating the presence of rodents in the warehouses of Correos de Cuba.
The complaint was published this Saturday in the Facebook group "Correos de Cuba" by Danna Del Carmen Arias Mayedo, who accompanied the text with photographs of the damaged shipment.
"A picture is worth a thousand words... look at the condition in which a package of medication sent from Spain to Cuba arrived after three months rolling through filthy warehouses, eaten by rats under the custody of Correos de Cuba... they left nothing... and no one takes responsibility," wrote the author of the post.
The images show the kraft paper envelope with large perforations, the bubble wrap completely torn apart, and the boxes of the antiparasitic medication Frontpro bitten.
The package remained during that period in the warehouses of the state postal entity without anyone being accountable for its condition.
The post sparked an avalanche of similar testimonies among users. "At least yours arrived, eaten by mice but it got here. Mine was stolen: three kilograms of medication. They are a swarm of thieves," one user responded.
Another person recounted that a 19-kilogram package was completely destroyed by rodents at the postal facility.
A user who claimed to have sent two packages via the state postal service without receiving a response was emphatic: "Sending through Correos de Cuba is a scam. It's better to rely on someone you know who is traveling or on shipping agencies. No one responds, and it's wasted time and money."
Another noted that a shipment from Germany via DHL arrived in Havana in February and disappeared months later without the tracker showing any activity or anyone providing an explanation.
A former official who identified himself as an employee of SEPSA in the surveillance camera area described a systematic and unchecked theft system: «I caught one from customs stealing, recorded, he was dedicated to stealing USB drives. Just look at the level of impunity they have, he didn’t care at all about the cameras. The counterintelligence was also there, dedicated to reviewing the correspondence they were monitoring in separate rooms, and they were stealing as well.»
The former official identified the department responsible for international mail as "Cambio Internacional" and described it as "the biggest thieves in socialist Cuba."
The case occurs in the context of a collapse of the Cuban postal service. Correos de Cuba recently justified the delays due to a fuel shortage: "The delay and backlog in the processes is due to the existing fuel deficit," the entity stated in May 2026.
In July 2025, the institution itself admitted that the average delivery time for international packages exceeded 60 days.
The irony was not lost on the commentators. "There will now be those who say: be glad they gave you something, even if it’s food for the mice. Be glad? Not at all. It’s your invested money. Your broken hope of helping. It’s a lack of respect. But when it comes to repression, there are no fuel problems," wrote a user.
Another added sarcastically, "Now they say it was an American mouse."
Correos de Cuba officially states that thefts account for just 0.02% of total shipments, a figure that contrasts with the volume of citizen complaints accumulated over the years.
In October 2021, the government itself acknowledged more than 300,000 packages with delays exceeding a month, and instances of shipments arriving with stones instead of their contents or simply missing have been repeatedly documented. "That’s normal at Correos, and nothing happens," summarized one user.
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