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A package of medications sent from Spain to Cuba took three months to arrive at its destination and arrived completely destroyed, with the kraft paper envelope full of holes and tears indicating the presence of rodents in the warehouses of Correos de Cuba.
The complaint was published this Saturday in the Facebook group "Correos de Cuba" by Danna Del Carmen Arias Mayedo, who included photographs of the damaged shipment with the text.
"A picture is worth a thousand words... look at the conditions in which a package of medications sent from Spain to Cuba arrived after three months rolling through filthy warehouses, eaten by mice while under the custody of Correos de Cuba... they left nothing... and no one takes responsibility," wrote the author of the post.
The images show the kraft paper envelope with large perforations, the completely shredded bubble wrap, and the boxes of the antiparasitic medication Frontpro that are chewed up.
The package remained in the warehouses of the state postal entity during that period, with no one taking responsibility for its condition.
The post triggered a flood of similar testimonies among users. "At least yours arrived, eaten by mice but it arrived. Mine was stolen: three kilos of medication. They are a swarm of thieves," one user replied.
Another person reported that a 19-kilogram package was completely destroyed by rodents in the postal facilities.
A user who claimed to have sent two packages via the state postal service without any response was emphatic: "Sending through Correos de Cuba is a scam. It's better to go with someone you know who is traveling or shipping agencies. No one responds, and it’s a waste of time and money."
Another pointed out that a shipment from Germany via DHL arrived in Havana in February and disappeared months later, with the tracker showing no activity and no one providing an explanation.
A former official who identified as an employee of SEPSA in the surveillance camera department described a systematic and unpunished theft scheme: «I caught one from customs stealing, it was recorded, he was dedicated to stealing USB drives. Just look at the level of impunity they have; he didn’t care at all about the cameras. There was also counterintelligence, which was dedicated to reviewing the correspondence they monitored in separate rooms, and they were stealing as well.»
The same former official identified the department responsible for international mail as "Cambio Internacional" and described it as "the biggest thieves in socialist Cuba."
The case occurs in the context of a collapse of the Cuban postal service. Correos de Cuba recently justified the delays due to the fuel shortage: "The delay and backlog in the processes are due to the existing fuel deficit," the entity stated in May 2026.
In July 2025, the institution itself acknowledged that the average delivery time for international packages exceeded 60 days.
The irony did not escape the commentators. "There will be those who say: be glad they gave it to you, even if it's food for the mice. Be glad? Not at all. It's your money wasted. Your hope of helping shattered. It's a disrespect. But when it comes to repression, there are no fuel problems," wrote one user.
Another one added sarcastically, "Now they say it was an American mouse."
Correos de Cuba officially states that thefts account for only 0.02% of total shipments, a figure that contrasts sharply with the volume of citizen complaints accumulated over the years.
In October 2021, the government itself acknowledged more than 300,000 packages with delays exceeding one month, and instances of shipments arriving with stones instead of their contents or simply missing have been repeatedly documented. "In the postal service, that's already considered normal and nothing happens," summarized one user.
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