The National Revolutionary Police (PNR) has established a new hotline available 24/7 in Havana for citizens to file complaints or "dissatisfactions" concerning the conduct of its officers.
The official profile Heroes of Blue in Cuba, linked to the Cuban police, reported this Thursday that the General Directorate of the PNR has made available to the public the number 78556169, which will operate permanently.
According to the publication, the new service is specifically intended to "receive complaints about police actions in the capital".
The information itself warns that the phone does not replace 106, which remains the number intended for emergencies and urgent reports.
In addition to the general hotline, direct contact numbers were released for each of the 15 municipalities of Havana:
- Habana Vieja: 7801-5435
- Centro Habana: 7866-0354
- Plaza de la Revolución: 7830-1116
- Cerro: 7878-0043
- Playa: 7214-0522
- Marianao: 7262-0655
- La Lisa: 7265-6163
- Boyeros: 7683-3410
- Arroyo Naranjo: 7643-1872
- Diez de Octubre: 7698-3374
- San Miguel del Padrón: 7691-8383
- Cotorro: 7682-0316
- Rule: 7794-4800
- Guanabacoa: 7795-8018
- Havana East: 7762-3661
The new line comes amid frequent complaints from independent organizations regarding police abuse, arbitrary detentions, and acts of repression in Cuba.
In July, for example, the Cuban Observatory of Human Rights reported 1,949 repressive actions during the first half of 2026, including 257 arbitrary detentions and 488 illegal home detentions.
Havana was among the provinces with the highest number of documented incidents.
That same month, it became known that Cubalex had recorded 319 repressive events and 608 incidents of harassment just during June.
The organization noted that nearly half of those affected were not activists, but ordinary citizens, and positioned Havana as the main site of protests during that period.
Also in April, new practices of police coercion were reported on the streets of the capital, through operations where officers would stop citizens, verify their information, and, in certain cases, take them to police stations.
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