Authorities in Isla de la Juventud announced this Monday that 96.7% of the issues raised by the population to their local representatives have been resolved, as reported by the state-run Cuban News Agency following the XXVIII Ordinary Session of the Municipal Assembly of People's Power in the area.
The figure was presented by Jorge Faure, chairman of the Permanent Working Commission for Attention to Local Bodies, who detailed that out of the 13,465 submissions recorded in the Accountability and Dispatch processes, 13,023 have been addressed and 442 remain pending.
Of that unresolved remainder, 13 cases are classified as situations whose resolution "does not depend solely on the resources available in the territory," according to the official report.
However, the very data presented in the session contradict the optimism surrounding the main figure.
In the housing sector, out of ten requests for repairs to multifamily buildings included in the 2026 Economic Plan, only two have a solution: the remaining eight are still stalled due to a lack of construction materials, a shortage of specialized equipment, a deficit of skilled labor, and financial limitations.
Among the main ongoing grievances are leaks in buildings, the deterioration of roadway asphalt, and the disruption of basic services such as water and gas supply.
The delegate Elia Col, president of the People's Council of Pueblo Nuevo, acknowledged to the assembly that "as delegates, they have failed to follow through to the end on the resolution of the proposals."
On her part, Inalvis Mazar, secretary of the Assembly, pointed out that "the minutes of the boards of directors of the entities do not reflect the review of matters incorporated or not included in the economic plan."
The commission also warned that the pending cases are concentrated in mandates XVII and XVIII, especially those processed through the Dispatch route, and noted deficiencies in administrative follow-up: a lack of systematic analyses, unclear definitions of responsibilities and deadlines, and few alternatives for unresolved issues.
The announcement comes at a time of severe structural crisis in the special municipality. In 2025, Isla de la Juventud completed only 39 housing units, the worst result in the country according to data from the National Office of Statistics and Information.
At the beginning of September, the authorities acknowledged deficiencies in waste collection and issued an alert about a dengue outbreak with over 40 new cases in La Fe in just one week.
Shortly after, a malfunction left the territory without mobile services and with limited landline to local calls for several days.
The official report does not specify what criterion defines a complaint as "resolved," making it impossible to independently verify the methodology behind the proclaimed 96.7%.
The commission's own report acknowledged that, "amid the economic and financial limitations of the country, it is essential to maintain management, control, and citizen participation to enhance the quality of life of the population and address their main concerns."
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