A private restaurant in Cienfuegos turned to social media to locate a group of customers after realizing that it had mistakenly overcharged them by 7,000 Cuban pesos and wanted to refund the money.
The establishment Rancho Cristal, located in La Milpa, published a notice on Facebook on Saturday addressed to a group of seven or eight people who had occupied one of its tables that day.
"We need to refund an amount we charged in error, please excuse us, we made a mistake in the account and have only now realized it," explained the business.
The problem was that the restaurant did not have any contact information for the customers to notify them directly.
The owner, known as Mandy, explained in the comments that his workers were saddened by what had happened, but he insisted that the important thing was to acknowledge the mistake and correct it.
"The difference is 7,000 pesos, we don’t have his phone number, the guys are embarrassed with me, and I told them that anyone can make a mistake, but it’s important to acknowledge it and return that," he wrote.
Rancho Cristal also published a phone number so that customers could get in touch with the establishment and reclaim their money.
The gesture prompted numerous messages of appreciation on Facebook.
"Honesty is worth a lot. And even more so in these times, it's hard to find people like that," commented a user.
Another customer recounted that she had a similar experience at the same restaurant. According to her account, after a visit with her husband, the establishment called to inform them that they had overpaid.
"Then they called us to refund the money, and we left it as a tip for the workers; they are undoubtedly the best in Cienfuegos," he affirmed.
It is not the first time that a similar gesture has drawn attention in Cuba. In August 2025, a seller from the Isle of Youth took to social media to find a customer who had overpaid for an item and to return the money to her.
In a context marked by high prices and the economic difficulties faced by Cubans, the restaurant's initiative was praised precisely for something as simple as acknowledging a mistake before those affected had to point it out themselves.
"To make mistakes is human, to correct them is wise," summarized one of the users.
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