The cancellations of Air China flights between Madrid and Havana continue to generate complaints from Cuban passengers, who now report new consequences: expenses for purchasing other tickets, luggage that does not arrive at its destination, and families in Cuba waiting for food and medicine that their loved ones have been unable to bring them.
The testimonials appear in the comments of a video posted on Instagram and TikTok by the Cuban Rosy López, known as Roselynn Lu, who expressed the desperation of dozens of travelers affected by the cancellations.
"My family in Cuba was waiting for me with the hope of receiving medicine and food, things that are so necessary and difficult to obtain there," lamented a user.
The woman questioned the lack of empathy that, in her experience, the company has shown in a situation that goes beyond the inconveniences of a trip.
"It's not just about a flight or luggage; it's about needs, love for family, and the hope of being able to help our own," he expressed.
Passengers forced to seek alternatives for their return
Another affected individual reported that he had planned to return from Cuba to Spain on October 7, but ultimately had to purchase another ticket with Air Europa to travel on the 10th.
According to what he explained, his itinerary included connections to Tenerife and La Palma in the Canary Islands, which further complicated his return.
"Now I am going to file a lawsuit," announced the passenger, who claimed he had to pay again to complete the journey.
He also stated that other people affected by the cancellations received a new departure date for October 18.
The difficulties didn't end for those who managed to arrive in Cuba. On Instagram, a user claimed that they had been waiting for eight days for their luggage after their flight was rescheduled.
"I arrived in Cuba on the 3rd, and my suitcases are still in Madrid," reported another traveler.
New cancellations reported for October 14
Complaints also extend to passengers with reservations for next Wednesday, October 14.
“Five months ago, I purchased a flight for October 14, and it was canceled yesterday; I’m still waiting for a response,” wrote a user on Instagram.
Another person pointed out that they had a ticket purchased since May for that same date.
These accounts coincide with the report from the Cuban Laura Díaz, who explained that her mother had paid 1,200 euros for a ticket with three suitcases to travel from Madrid to Havana on October 14, but received an email notifying her of the cancellation.
According to Díaz, the alternative offered to him was to wait up to 15 days to get another flight.
"We have neither the money nor a solution."
In her video, Rosy López showcased moments of tension at an airport, where she claimed to have waited from 3:00 p.m. until 10:00 p.m. without receiving a satisfactory response.
The young woman reported that there were over 200 people waiting and that they couldn't get their claim forms signed or stamped.
"They don't want to sign the complaint form, they don't want to stamp anything," he stated.
In response to a later comment, the Cuban stated: "As of today, we have neither the money nor a solution."
Another passenger reported on TikTok that after being transferred to a hotel in Alicante, they were informed that they had to return to Madrid, again without knowing when they could travel.
The reports add to the earlier ones collected by CiberCuba regarding long waits, transfers to hotels, and stranded passengers at both ends of the route.
The Chinese Embassy in Cuba recently acknowledged that flights CA865 and CA866 were experiencing frequent changes and temporary cancellations due to "technical reasons," without publicly specifying when the service would return to normal.
Meanwhile, the affected travelers continue to demand information, alternative transportation options, and answers regarding the additional costs incurred due to the cancellations.
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