ETECSA announces maintenance at Nauta

The Cuban telecommunications monopoly, ETECSA, announced that from the night of March 7 to the morning of the 8th, a maintenance on the Nauta platform which will affect some services.

A use released by the Cuban Telecommunications Company specified that during the course of the repair work, Nauta accounts cannot be recharged through any of the existing channels, nor can the Nauta Hogar fee be paid.

The state company assured that the work is "necessary and essential to improve the performance of this service. Our specialists will work to complete them within the scheduled time."

According to ETECSA, Internet access through the Nauta Hogar and public Wifi services will not be affected, but It did not specify the exact time the impact will begin or the time it will end. of maintenance.

Dozens of Internet users who commented on Facebook The official note complained about the poor quality of the service and demanded its improvement by the Cuban state company.

"Hopefully the problems will be fixed, since January 1 of this year it has become impossible to navigate the Nauta Hogar, unless it is at dawn or in the morning, outside of these hours there is a lot of package loss and makes it impossible to do anything and even more so for the people who use nautaplus who cannot take advantage of the time," said one user.

The high prices and the slowness of the connection were some of the most recurring themes in the criticism of Cubans.

"The connection through Nauta Hogar is terrible and its worst is during the evening hours. There is no correspondence with the contracted speed," someone said.

On previous occasions, ETECSA has blamed "economic difficulties" due to the slowness of internet services through the mobile data network.

“During 2022, 500 thousand new lines were registered and more than a million new users demanded internet. This generates a high degree of concurrency in the access network, as it cannot grow with a sufficient level of radio bases," he commented last month. Tania Velázquez Rodríguez, executive president of the company.

The major connection problems They are reported between eight and 10 at night, when more than two million people are connected at the same time, a situation to which ETECSA still does not respond, in part due to the lack of efficient infrastructure.