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The Cuban Carmen Raquel Panizo Villares reported the ordeal she has been facing for over a month to obtain her husband's death certificate, who passed away at the Pedro Kourí Institute (IPK) last September in Havana due to coronavirus.
Since the death of her husband Alberto Rojas Ortega, she has been caught in a labyrinthine process of sluggish paperwork, and she no longer knows what else to do to obtain the mentioned official certificate, as Panizo Villares stated in a letter sent to the state-run newspaper Juventud Rebelde.
After Rojas Ortega's death at the IPK, they handed him a card in the necrological services with the required information to prepare the certificate.
Later at the Moderna funeral home in Luyanó, she picked up her husband's cremated remains in Santiago de las Vegas, and they informed her that she could request the death certificate at the Civil Registry in Boyeros.
According to the letter from Panizo Villares, on October 18, he requested the certificate at the mentioned office in the municipality of Boyeros, and they "told him to come pick it up on October 27," but "I went and it wasn't there."
"They gave me a date for November 8, and I didn't show up either. The next date was November 16, and nothing," he/she recounted.
He also said that "during that time, I went to the funeral home and they told me that he had been cremated in Berroa, and that I should go to the Civil Registry in Guanabacoa," but there they told him that he wasn't there either, "that it had to be in Boyeros."
Panizo Villares, at this point where he finds himself, said, "I don't know what I'm going to do anymore."
She needs her husband's death certificate in order to initiate another process to combine her retirement with his, but without that document, she cannot proceed with this or any other steps to legally organize her life in widowhood.
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