Cubana waited three months for a certified letter

Odalys María Bringas Matos, resident of the Matanzas municipality of Colón,delayedthree months to receive a certified letter from Mariel, Artemisa.

The letter was sent in November of last year and arrived at its destination in January 2023, and in the office ofCuban Post Office de Colón were never able to answer his insistent phone calls, the official newspaper said.Giron.

Yadir Laurencio Portelles, general director of the company in Matanzas, asserted that there were no violations in the procedures, therefore the times for transferring, classifying and transferring the letter were respected.

"We dismiss the occurrence of incidents that violate the standards established for postal treatment," said the manager.

Although the documentation provided to the state press, which was not made public, confirms the version of the director of the Cuban Post Office in Matanzas, journalist Fernando López Duarte questioned the work of the state entity.

"We consider the process inefficient, since it is a certified letter that is classified seven days after having been deposited in the mailbox! Then, the late payment was much more evident in transit through the National Postal Processing center and the Exchange Office International, as reflected in the aforementioned report," he wrote.

The insufficiencies of the Cuban Post Office are several and citizens complain about their service on social networks very frequently.

Dayana Yoder said this month that someone vandalized a package she sent to her family in Bauta, Artemisa, who realized that the box was broken and sealed with adhesive tape.

The recipients realized that they had stolen several products, including two men's pullovers, a pair of jeans, a women's perfume, two packages of La Llave coffee, a package of bay leaves, five pieces of girls' clothing and a package of chocolates.