The corporationCIMEX reported that after thecomplaint of price adulteration in the sale of bar ham at the “Boyeros y Camagüey” Shopping Center, confirmed the veracity of the complaint and that he took immediate action.
"A team from the Supervision Directorate, belonging to the CIMEX Corporation, went to the scene and carried out a series of checks to corroborate what was raised by the citizen on social networks.Based on the checks carried out, an adulteration in the price has been detected and the complaint raised is declared 'rightly'.", says onestatement spread on social networks and replicated byHavana Tribune.
The official note states that“a series of measures were issued and the Havana West Branch ensures their compliance”, but it does not specify what the measures consisted of nor who exactly were those sanctioned.
The vague statement concludes by offering apologies for “the inconvenience caused” and reiterating the willingness to work to guarantee consumer protection.
Far from appeasing criticism, the elusive official note generated new indignation among dozens of Internet users who insist on knowing what the sanctions were and with whom, while at the same timeThey describe the advertisement as “too bad” and “mockery.”
"What kind of mockery CIMEX! What measures? Where are the charges involved? Who pays for the damage? What are they going to do to compensate the affected customers?"; "Va, muela, as they say in good Cuban. What measures? Who was involved and what happened to them? How are those affected going to be compensated? In short, nothing at all. Everything under water. More of the same thing every day. Here they leave you a number and in the end you get tired of calling and nothing," some commentators questioned.
In the case of Ana Fernández, the client who made the complaint through social networks,said to have been glad that measures were taken and that his complaint was worth it so that "things are as they should be."
The woman alleged that CIMEX contacted her insistently to show her “evidence of the measures they immediately took in the store and with the specific seller.”Measures that apparently were communicated to the complainant but that they decided not to make public.
“Contrary to what many think that it was useless and that it would not be done, if I had not made my complaint they would not have known about this and it would not have been resolved. Thank you," he concluded.
Previously, Ana Fernández reported having been the victim of an attempt toscam after they tried to sell him a ham with aprice adulterated because it was labeled as another type of ham.
When insisting on the value of the kilogram, the employee in question answered vaguely: 7 or so. When he searched the blackboard for the price of the ham he did not find it, he grabbed a 0.9 kg piece in the refrigerator that was worth 8.20 MLC, which meant that the kilogram was valued at more than what the clerk had told him. .
After questioning the lack of coherence between what he had told him and the labeled price, the employee looked in a notebook, entered a code on the scale and told him that the kilogram was actually worth 6.85 MLC.
In the comments section of the publication, dozens of Internet users were outraged by the abuse and agreed that such maneuvers are often in agreement with the bosses themselves. There were also those who reported having been victims of similar incidents.
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