Canadian tourists have denounced the nightmare that their vacation stays in Varadero became.
Jeff Phelps, a Canadian tourist who traveled to Varadero to celebrate his twentieth wedding anniversary, reported to CBC News that, during their vacation at the Grand Memories Varadero, their family found a panorama of cockroaches, broken mattresses and toilets without lids.
The tourist who booked with the Sunwing agency in the establishment classified as 4.5 stars, said that when the family opened the door to the room and “the first thing that comes out is this cockroach.”
“And from there everything gets worse. “The toilet seat is missing, something has eaten into the side of the bed,” he added.
When the Phelps family tried to change rooms, the front desk said there were no others available, and when they finally changed them after protests, the problems did not end.
The activities and buffets were closed, the alcohol that they paid for in the room was not there and the iron was missing, this Canadian reported.
Jennifer Hurst, another tourist who booked at Grand Memories, with Air Canada Vacations, complains about the state of her room: a moldy smell and the shelf completely rotted.
This tourist was moved to another room where the door did not close and there was no hot water.
“At that time, we wanted to go home. We just thought, 'Let's cut our losses.' I can't imagine spending my entire vacation there,” lamented this tourist who was finally transferred to another resort.
Two other Canadian tourists confirmed to CBC that there were no toilet seats in his room at the resort. And several travelers interviewed by the outlet recounted similar experiences with unsanitary rooms, missing items and broken amenities.
The tour operators Sunwing, Air Canada and SellOffVacations are not responsible for the situation. One travel agent told CBC that these problems are widespread in most major beach destinations, especially since the pandemic.
These stories of tourists dissatisfied with their stays in Varadero are becoming more and more frequent.
Recently, An Argentine tourist reported the terrible experience she had last year in a five-star hotel in Varadero and which he described as “Hell in Paradise.”
The woman stayed with her family at the Meliá Peninsula Varadero in September, a five-day stay in which the only good thing was the sea.
“I have never had such a bad time in a hotel in my life, 5* and all-inclusive do not exist! Everything, absolutely everything is wrong,” he wrote on TripAdvisor.
According to him, neither the telephone, the television, nor the safe worked in the room, and for everything he needed he had to walk about 800 meters to the reception.
Also recently, a tourist and blogger Russian woman told how she "survived" her 16-day stay in another five-star hotel in Varadero: the Iberostar Laguna Azul, and described his experience as "difficult."
"Without a tip you are nothing," lamented the author of the blog "Traveling with a Camera."
The blogger assured that in Cuba "the cult of tips has risen to a kind of savage level," and that is why she suggested leaving "dollars or gifts" as the only way to receive a minimally decent service.
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