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The Banco Popular de Ahorro (BPA) in Villa Clara issued an urgent alert to its customers this Tuesday to warn about a scammer impersonating a technician for state online payment platforms such as Transfermóvil and Enzona.
"Remember, none of the administrators of @TransfermovilSoporte or those from Enzona will reach out to you privately, much less ask for personal information such as passwords, codes, transfers, or any other type. If someone does, they are a scammer," the banking institution published on its official Facebook page.
The warning is accompanied by a profile picture of the alleged scammer on Telegram. On that platform, the criminal deletes their account each time they are reported and creates new accounts to continue their deception. The ID associated with the scammer is 7456052476.
For several years, scams in online buying and selling have been increasing in Cuba, driven by the rise of e-commerce and the need to acquire foreign currency on the black market. Scammers request banking information or impersonate confirmation messages to deceive their victims.
In June 2024, the state-run press advised Cubans not to share personal information or make transfers via unverified links due to numerous reports of fraud involving fake MLC transfers and messages from private numbers.
Etecsa warned about these practices and advises always checking the latest transactions in Transfermóvil before confirming any movement. Caution is key to avoiding fraud.
Frequently asked questions about scams and security on payment platforms in Cuba
How does the scammer posing as a payment platform technician operate in Cuba?
The scammer impersonates a technician from state online payment platforms such as Transfermóvil and Enzona, contacting victims to request personal information such as passwords and codes. They use Telegram to create fake profiles and deceive users, deleting and creating new accounts to continue their fraudulent activities.
What security recommendations do the authorities offer to avoid becoming a victim of scams in Cuba?
Authorities and entities such as the Banco Popular de Ahorro recommend not sharing personal information or making transfers through unverified links. It is advised to always review the latest transactions in Transfermóvil before validating any movement and not to respond to messages from private numbers requesting personal or banking information.
What impact do scams have on e-commerce in Cuba?
Scams have increased with the rise of e-commerce in Cuba, undermining users' trust in digital transactions. Scammers use techniques such as identity theft and false messages to obtain banking information, complicating the secure development of e-commerce on the island.
How can Transfermóvil users protect themselves from online scams?
To protect themselves from scams, users must always verify the authenticity of the transactions made on Transfermóvil and Enzona. Do not respond to messages from unknown sources requesting financial information, and it is important to check the balance before making any transfers, as well as not to share verification codes with third parties.
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