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The Cuban boxer Yordenis Ugás surprised his followers with an anecdote that quickly went viral: his first personal purchase on Amazon turned out to be, in his own words, "a disaster."
In a post filled with frustration but also humor, Ugás explained what happened: “I made my first personal order on Amazon and it was a disaster; I'm not used to it.”
The boxer had purchased a mirror for almost $1,600 for his home in Las Vegas, but the purchase ended in disappointment when the item arrived broken.
“It’s not for me; it's so they can take pictures at the Vegas house, and look how it turned out,” he lamented, showing a photograph of the completely shattered mirror.
"These people who bring the things from these companies are just like those at the airport tossing bags around. It's a disaster," he added.
"And the other one took more than two months," he added, referring to another item he also requested that arrived with an unusual delay.
In a resigned tone, Ugás joked about his lack of affinity for digital shopping.
"I no longer ask for anything online. Amazon isn't bad; I'm the one who's bad. I wasn't born to shop online; I'm very old-fashioned. I think I'll continue shopping as I always have, in person," he concluded.
The debate heated up on social media
Social media quickly filled with comments, jokes, and advice.
"What they sent you was 7 years of bad luck," pointed out the activist Lara Crofs, to which another internet user added: "Buddy, what they sent you was a puzzle."
Several users agreed that the delivery of fragile items is not Amazon's strong suit.
"I bought a table, and three times the glass arrived broken," "I had to order the mirror three times for one to arrive unbroken," noted two users along those lines.
"There are things that you can't order on Amazon, like a mirror that size. It's better to buy them in person or directly from a specialty store," noted a third party.
Between criticism and defense of Amazon
Although many pointed out possible failures in the logistics chain, most agreed that Amazon typically responds efficiently in these situations.
"Amazon will replace it for you without any issue or refund your money," was one of the most frequently mentioned recommendations. Even some current or former employees of the company joined the discussion: "I work at Amazon, and I assure you that we do everything possible to ensure it arrives in good condition, but sometimes the last mile is crucial," one commented
On the other hand, several defended the platform fiercely: “I’ve been a member of Prime since 2009, and I’ve never had a problem,” affirmed a prominent fan.
Another user pointed out: "Amazon has the best return policy, just upload the photo and they refund you or send you a new one." "We're in the USA, just return it, but I understand you, I also prefer to go to the store," wrote another user.
A classic case in the digital age
Beyond the specific anecdote, Ugás made it clear that his dissatisfaction is not so much with Amazon but rather with his own lack of familiarity with electronic commerce.
"It’s not their problem, it’s not Amazon, it’s me; I’m just too old-fashioned. I’m really behind on those things," he reiterated in one of his responses to his followers.
This sincerity generated empathy among several users who also admitted to feeling more comfortable with traditional shopping. “I even order car tires; so far, everything has arrived well,” wrote another user. However, most agreed that fragile and bulky items, like mirrors, are at greater risk during transportation.
Frequently Asked Questions about Yordenis Ugás's Experience with Amazon and His Personal Life
Why did Yordenis Ugás describe his purchase on Amazon as a "disaster"?
Yordenis Ugás rated his purchase on Amazon as a "disaster" because the mirror he bought arrived broken. He also mentioned that another item he ordered took more than two months to arrive. These experiences discouraged him from continuing to shop online, preferring in-person shopping instead.
What suggestions did users give Ugás after their experience with Amazon?
Several users suggested using Amazon's return policy, which is known for being efficient. They recommended uploading a photo of the damaged item to receive a refund or a replacement. They also advised against purchasing fragile and bulky items online.
What has Yordenis Ugás's experience been like reuniting with his mother in the United States?
Yordenis Ugás managed to bring his mother to the United States in November 2024, after 14 years of separation due to restrictions from the Cuban regime. This reunion has been an emotional and personal milestone for him, marking the beginning of a new chapter in his family life.
What is Yordenis Ugás's stance on the Cuban regime?
Yordenis Ugás is an outspoken critic of the Cuban socialist regime, using his recognition to denounce injustices and advocate for rights and freedoms in Cuba. He has been a passionate activist, expressing his desire to contribute to political change in his homeland.
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