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The Banco Metropolitano of Cuba announced this Tuesday the launch of a new service modality for customer assistance through the Ticket platform, aimed at reducing difficulties caused by the ongoing blackouts that affect families on the island daily.
According to the official site Cubadebate, the new modality, the start of which was not mentioned, must be implemented in a group of Havana branches that do not experience frequent interruptions in electric service, which accounts for approximately 10% of their total offices.
In yet another attempt to address these issues, the measure aims to organize access to essential banking procedures and reduce crowds, allowing users to book appointments from one week to 24 hours in advance.
Available services include account deposits, cash withdrawals (subject to availability), check cashing, loan payments, bond deposits, and issuance of national transfers.
Operation and conditions
The reservation will cost 10 CUP, payable via Transfermóvil or EnZona. The service will be free for those who visit the Complaints and Requests Department, while the system will be aimed at customers familiar with digital operations or who wish to avoid long queues.
Reservations will not replace in-person service on a first-come, first-served basis; rather, they will operate concurrently. Additionally, the bank will ensure access regardless of the client's area of residence.
As part of the pilot phase, access to ATMs will be included at three branches, aiming to enhance convenience for users.
Frequently Asked Questions about the New Service Model of Banco Metropolitano in Cuba
How will the new Ticket platform from Banco Metropolitano work?
The Ticket platform will allow users to book appointments for banking transactions up to a week in advance. The intention is to reduce crowds and improve organization in branches that do not experience frequent power interruptions, which represents approximately 10% of the offices in Havana.
What are the associated costs of using the Ticket platform?
The cost of reserving an appointment through the Ticket platform is 10 CUP, which can be paid using the digital platforms Transfermóvil or EnZona. This cost does not apply to those who visit the Complaints and Requests Department, as the service will be free for them.
What services can be performed through the Ticket platform?
The available services include account deposits, cash withdrawals, check cashing, loan payments, bond deposits, and the issuance of national transfers. These services are essential for most users looking to avoid long lines at bank branches.
How does the digitalization of banking services affect Cubans?
The digitization of banking services in Cuba has generated discontent due to the lack of access to the internet and suitable devices to navigate digital platforms. Many citizens, especially older adults, find themselves excluded because they are unable to adapt to these technologies, which exacerbates the disconnect between financial institutions and the real needs of the population.
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