A user on TikTok shared a video showcasing the interior of Terminal 3 at José Martí International Airport in Havana, where reggaeton blares at full volume and the commercial spaces resemble a bar more than an airport.
In the images, the cafes and shops provide an unusual environment in an airport terminal, which sparked a wave of negative reactions on social media.
Comments such as “Is that an airport? What a shame” and “pure and utter tackiness or bad taste is consuming Cuba” have circulated quickly, reflecting indignation and surprise among internet users.
Terminal 3 is the main international terminal of José Martí Airport, inaugurated in 1998 and regarded as the most modern in the Cuban airport complex.
It has 30,000 square meters of interior space, capacity to accommodate up to 1,500 passengers per hour, numerous immigration and check-in counters, VIP lounges, shops, restaurants, and cafes.
However, the atmosphere depicted in the video—with loud reggaeton music, a festive vibe, and retail areas resembling entertainment venues—seems to deviate from the order and seriousness one would expect in an airport, raising questions about its operation and design.
For their part, the airport authorities have not yet officially commented on the video. It has not been confirmed whether the music was part of promotional activities, if there are any regulations regarding the type of music allowed, or if the volume exceeded the usual standards.
In the absence of an official version, the video remains a topic of debate and reflection on the passenger's experience in this international space.
In recent years, Terminal 3 has been the focus of upgrades and modernization, including VIP lounges, currency exchange areas, pharmacies, facilities for passengers with reduced mobility, children's areas, duty-free shops, and cafes, as well as paid Wi-Fi.
However, the contrast between its infrastructure and the appearance captured in the video has sparked public conversation about management and the environment in airport spaces.
Frequently Asked Questions about José Martí International Airport in Havana
Why has Terminal 3 of Havana Airport caused outrage recently?
Terminal 3 of Havana Airport has caused outrage due to a viral video showing its interior with reggaeton music blaring and an atmosphere more akin to a bar than an airport. This has sparked criticism regarding the poor taste and lack of seriousness in a space that should be more orderly and formal. The absence of an official statement from the airport authorities has only intensified the debate about the airport's management.
What are the main criticisms of José Martí International Airport in Havana?
The main criticisms of José Martí International Airport in Havana focus on poor service management, deteriorating infrastructure, and inadequate cleaning and maintenance conditions. Passengers have reported issues such as dirty restrooms, insufficient climate control, delays in luggage services, and an environment that does not meet the standards of an international terminal. These conditions create a chaotic experience and generate a negative image for tourism in Cuba.
How has the public reacted to the issues at the airport?
The public has reacted with outrage and frustration regarding the issues at José Martí International Airport. On social media, many have expressed their surprise and dissatisfaction with the lack of proper conditions, pointing out that these deficiencies reflect a broader management problem in Cuba. Critical comments towards the Cuban regime and state management are common, and some users have urged others to avoid traveling to the island due to these negative experiences.
What measures has the airport promised to take to improve the passenger experience?
The José Martí International Airport has promised to work consistently to restore the air conditioning system in Terminal 3 and provide a more comfortable and pleasant environment for passengers. However, these promises have been met with skepticism due to a history of deficiencies and partial improvements that have not been able to resolve the issues sustainably.
Filed under:
