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The airlines United Airlines and Delta Air Lines are facing class action lawsuits in the United States for allegedly charging passengers more for window seats that, upon boarding, turn out to be located in front of a windowless area.
Legal actions were filed this Tuesday, one against United in a federal court in San Francisco, and another against Delta in a court in Brooklyn, New York.
In both cases, millions of dollars in compensation are being claimed for over a million passengers who purportedly paid for services they did not receive.
Delta and United accused of false advertising on their airplanes
The plaintiffs allege that certain aircraft models, such as the Boeing 737, Boeing 757, and Airbus A321, have rows with no visible windows due to internal systems like air conditioning ducts or wiring.
Unlike American Airlines and Alaska Airlines, which warn about this situation at the time of purchase, Delta and United do not do so, yet they still charge higher fees for those seats.
Telemundo 51 reported that the law firm Greenbaum Olbrantz LLC, which represents the plaintiffs, argues that many people choose those seats to alleviate claustrophobia, entertain children, or simply enjoy the view. “Had they known, they would not have chosen them or paid extra for them,” the documents state.
In the case of United, the lawsuit highlights that the airline labels these seats as “window” both at the time of booking and on the boarding pass, which could constitute false advertising and violations of consumer protection laws.
United Airlines will cease its only direct flight between Houston and Havana
United Airlines announced that it will suspend its only regular nonstop service to Havana starting September 2, amid a sustained decline in demand, seasonal fluctuations, and an increasingly restrictive political environment for travel between the United States and Cuba.
The airline notified the U.S. Department of Transportation that it will cancel the daily route operated with Boeing 737-800 aircraft between George Bush Intercontinental Airport in Houston and José Martí International Airport in Havana.
Frequently Asked Questions about Lawsuits Against Airlines and Flight Cancellations to Cuba
Why are they suing United Airlines and Delta Air Lines?
United Airlines and Delta Air Lines face lawsuits over alleged false advertising for selling "window" seats that actually do not have a window. The plaintiffs claim that these airlines do not adequately inform passengers about the lack of windows in certain seats, unlike other companies that do.
Why has United Airlines decided to suspend its direct flight between Houston and Havana?
United Airlines will suspend its Houston-Havana route due to low demand, seasonal passenger traffic, and the tightening political environment between the United States and Cuba. The company expects to resume service in the summer of 2026.
How do Trump's new immigration policies affect flights between the U.S. and Cuba?
Trump's immigration policies have created an environment of uncertainty that reduces the demand for flights between the U.S. and Cuba, impacting the economic viability of these routes. Visa restrictions and bail requirements have decreased the number of Cubans who can travel to the United States.
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