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Digital scams related to banking operations and mobile applications have become an increasingly visible problem in the province of Las Tunas, where numerous citizens report having fallen victim to fraud without receiving clear answers from the institutions responsible for investigating these cases.
A survey conducted by the provincial newspaper 26 showed that 84% of the respondents acknowledged knowing someone who has been scammed or having personally experienced this type of crime.
The testimonies collected by the media reflect a growing perception of impunity and frustration among those affected.
One of the readers, Manuel Quesada, reported that he filed a complaint in October 2025 after being a victim of a scam, and that despite providing detailed information, he has not received a response to date.
He explained that he provided details such as the card number used for the transfer and the phone number associated with the fraud.
Similar stories appear repeatedly in the readers' comments. Esperanza Zaldívar Hechavarría recounted that her case occurred at the end of 2024 and that she even managed to identify the full name of the alleged scammer, as well as the bank card numbers involved.
Still, he asserts that he has not recovered the money nor received any updates in the investigation.
Other testimonies point to similar experiences. Some citizens assert that when they go to the Police to report fraud, they notice a lack of interest or limited responses, even when the victims provide data that could help trace the transfers or the phone numbers used.
The scams described by readers often use phone calls or messages that appear to come from banking institutions or services associated with Transfermóvil.
In some cases, criminals coax victims into entering numerical codes into the app, which end up being transferred as money to accounts controlled by the scammers.
According to another survey cited by the newspaper, 60% of participants correctly identified fraudulent calls that request the bank PIN or the installation of applications, while 56% recognized the risk of linking messaging accounts through codes sent by third parties.
However, only 12% detected the danger of certain messages that mimic automatic confirmations from the banking system.
Among the comments published by readers, there is also mention of using codes with leading zeros to induce involuntary transfers via Transfermóvil.
Some users believe that this method exposes potential technical vulnerabilities within the application itself.
The situation has raised questions about the coordination among institutions such as the Revolutionary National Police, the banking system, and the Telecommunications Company of Cuba.
Several readers argue that both banks and telecommunications have information that could trace transactions and phone numbers used in fraud.
Other citizens argue that it would be necessary to quickly block bank accounts or phone lines associated with scams to prevent the money from continuing to flow to those responsible.
In response to the increase in these crimes, the Banco de Crédito y Comercio also issued alerts about the use of the messaging application WhatsApp as one of the channels employed by scammers to deceive victims.
While the authorities recommend formally reporting each case and keeping evidence such as screenshots or transfer receipts, the prevailing sentiment among the consulted readers remains one of concern and distrust.
Publications on the topic have sparked extensive debate on social media, where thousands of users share similar experiences and demand quicker and more coordinated responses to a phenomenon that, according to local media surveys, has already become a part of the daily life of many Cubans.
This pattern of institutional inaction is not exclusive to Las Tunas. The Police of Camagüey even refused to investigate an attempted fraud in a previously documented case.
Fraud methods have diversified and become more sophisticated. Previous investigations have exposed the technical vulnerability of the Transfermóvil application, which scammers exploit to drain the bank accounts of unsuspecting citizens.
The situation has forced financial institutions to take action. In April, the Banco de Crédito y Comercio in Matanzas issued a public alert, in which it warned its customers about new deception techniques circulating through messaging applications.
Among the most common traps are also similar cases linked to fake parcel shipping agencies, where criminals impersonate well-known companies to steal money from families waiting for remittances or orders from abroad.
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