The Cuban influencer Sachy Sánchez posted a video on her Instagram account in which she recounted a negative experience with a Cuban Uber driver during a ride in the area of Hialeah, Miami, and expressed her intention to leave a bad review on the app.
Sachy explained that she had to request the service because she left her car at the shop to have the windshield repaired. The driver was a Cuban man around 50 years old, and from the very first moment, as she put it, something felt off. "Those who know me know that I go by vibes," she said.
During the journey, while watching the reality show "Planeta Alofoke" on his phone, the driver reacted abruptly, apparently because another vehicle cut into his lane in Hialeah. The man hit the car's sun visor without saying a word or offering any apology.
"He threw that thing from the sun like this, and I said, 'Sir, I mean, a man who provides a service can be capable of doing things like this,'" Sachy recounted in the video.
The reaction left her speechless. "I mean, I wanted to get out of the car at that moment. There was no apology. There was no 'oh, sorry.' It was nothing," she stated.
At the end of the video, Sachy announced that he would give the host a bad rating. "Of course, I'm going to give a bad review, okay? And then one is considered bad," he said, anticipating the criticism he would receive.
The video sparked a heated debate in the comments, with most of its followers urging her not to report the driver. "Don't do that, woman; you could hurt a family, and in the end, nothing happened to you. You're alive," wrote a user.
Others appealed to the migratory situation of many recently arrived Cubans who depend on app-based transportation services as their only source of income. "Don't give a bad review; you don't know what anyone is going through, especially with the stress of the current immigration issues and work permits," noted another follower.
Not everyone defended the driver. A minority supported Sachy, arguing about customer service. "If that’s his method of working and paying his bills, then let him keep it. If a person doesn’t know how to work in customer service, they better not do it," wrote another user.
In response to some criticism, Sachy addressed the comments saying: "That man became violent in the car, and if I don't intervene, it could happen to someone else, perhaps worse. The first irresponsible one is him for acting that way while providing a public service."
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