Residents of 15th Street between 227 and 230, in the neighborhood of La Cumbre, Versalles, Matanzas, have gone over 104 hours —more than four days— without electricity or drinking water due to a broken cable on the pole in their block that nobody has come to repair.
The report was published this Saturday by journalist Yuni Moliner on her Facebook profile, who received the testimony directly from an affected neighbor.
According to Moliner, the breakdown occurred four days ago when a cable broke on the pole on 15th Street. "We're not talking about a transformer that could take over 40 days to be replaced... it's a cable," the journalist emphasized to highlight the seriousness of the inaction.
The neighbors reported it to the Electric Company of Matanzas, but the next day they were informed that it had been canceled because, according to the company, the address was incorrectly stated.
They reported the outage again, and they were assigned the report number 22557. Since then, they have been calling daily, but no crew has shown up in the area.
The latest response they received from the operator of the official number 18888 was that he would forward the case to Customer Service. The issue is that this office does not operate on weekends or on Monday, which is a holiday, so assistance would not be available until at least Tuesday.
In practice, a basic malfunction like a broken cable can leave an entire block without power or water for over a week without any response from the system.
While the rest of Versailles only receives brief intervals of electricity and water, the residents of that specific block have not been able to have even a minute of electricity.
And without electricity, there is also no water, because the pumping systems that supply Versalles, the Industrial Zone, and Pueblo Nuevo rely on electricity to operate.
The case is not isolated. Moliner noted that just a few weeks ago he participated in a meeting where the reports of complaints to the Electric Company of Matanzas were analyzed: only in the main municipality, the number exceeded 200 pending reports, including fallen cables, damaged transformers, and other unresolved situations.
In July, circuits near the PCC headquarters and the Provincial Government experienced a total of 87 consecutive hours without electricity. Just on July 6, the third total blackout in Cuba in 2026 was recorded, leaving about 9.6 million people without power.
The pattern described by Moliner repeats itself time and again: a specific breakdown, a report that is canceled or ignored, neighbors calling without getting a response, and bureaucracy that hinders emergency attention outside of business hours.
In June, residents of Ceiba Mocha went a week without electricity due to a faulty transformer; in July, about 80 families from the Frutas Selectas circuit had been without power for days because of a damaged fuse.
The journalist concluded her statement with a phrase she heard at that meeting which, in her opinion, sums it all up: "We cannot continue to act as if the situation is different. We must seek alternatives, and the electric company must act in accordance with the times."
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