The energy crisis in Cuba continues to have consequences that go beyond power outages. The Electric Union (UNE) announced this Tuesday that the payment of the electricity bill has been temporarily suspended through its various channels, due to server issues caused by recent disconnections of the National Electric System (SEN).
In a statement shared on its social media, the state-owned company explained that "the UNE's own servers have encountered issues" due to the recent failures of the electrical system. For that reason, customers will be unable to make bill payments through the various available platforms until Thursday, August 6.
The entity apologized for the inconvenience and advised the public to stay informed through its official channels while they work to restore the service.
The announcement highlights that the power crisis is no longer just impacting the supply of electricity to homes and workplaces, but also the technological infrastructure of the company responsible for the service, even affecting the management of billing.
The suspension of payments comes just a day after a new total disconnection of the National Electric System, which once again left much of the country without electricity and forced the initiation of a complex recovery process for the service. In recent days, the population has faced prolonged blackouts, while electricity generation remains well below demand and authorities have acknowledged difficulties in stabilizing the system.
This new setback adds another concern for Cuban consumers, who, in addition to dealing with several hours of power outages, are now also unable to use the payment platforms for their electricity bills until UNE can restore the functionality of its servers.
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