Cuba Post has once again justified the delays in package delivery due to the fuel shortage affecting the country and assured a customer that the resolution of this issue "does not depend on Cuba Post".
The explanation appears in several responses published by Customer Service of the Business Group Correos de Cuba on their official portal, where users complained at the end of July about shipments that had not progressed toward their destinations for weeks.
One of the complaints was filed on July 28 by a customer who claimed to have had a package billed in Camagüey since the eighth of that month, destined for Nuevitas, which contained medicines, food, and hygiene products.
As of July 25, he explained, the shipment had not yet arrived. The user also stated that a courier had mentioned that a vehicle from Correos de Cuba had come in, but without the postal packages he was expecting.
The company's response arrived on July 28: "Unfortunately, at this time we are experiencing significant delays in the transportation of shipments to their destinations due to the fuel deficit that the country is facing, a situation whose resolution is not dependent on Correos de Cuba."
Another case involves a user who reported a shipment from Spain dated June 11. The package had been billed to Matanzas on July 17, but ten days later it remained inactive.
Correos also responded on July 28 that "the delay in the routing of shipments is associated with the unavailability of fuel", a situation that, according to the entity, has caused "considerable delays" in transportation to the final destinations.
The complaints join others published on the same portal by individuals awaiting packages from Spain, Italy, Mexico, and other countries.
In several cases, users report that their shipments are registered or billed in the system, but they remain incomplete for weeks while in Cuba.
The explanation regarding the fuel deficit is not new and, so far, it does not seem to have improved, despite the fact that the users' complaints and the official responses cited date back to July.
At the beginning of last month, Correos had already acknowledged delays in the distribution of international parcels to the provinces and attributed the delays to difficulties in transporting shipments from Havana to their final destinations.
The problem has its origins dating back to at least last year.
In June 2025, more than 4,000 shipments destined for Sancti Spíritus remained piled up in Havana.
The provincial entity itself then pointed out difficulties due to a shortage of fuel, transportation, tires, spare parts, and batteries.
The crisis has even affected shipments from abroad. In April of that year, the postal service of Peru temporarily suspended the acceptance of shipments destined for Cuba due to the disruptions caused by the lack of fuel in aviation and connectivity with the island.
The situation unfolds amidst a much broader energy crisis. In May, the Minister of Energy and Mines, Vicente de La O Levy, acknowledged that Cuba had no reserves of fuel oil or diesel for electricity generation, and even stated: "We don't have any fuel at all, we don't have any diesel at all."
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