The journalist and host of Canal Habana Claudia Lugo publicly questioned the Electric Company of Havana for reallocating electric circuits in the municipality of Playa without providing users with any explanation about the reasons or consequences of these changes.
This Saturday, in his second post on Facebook regarding the topic, Lugo reported that circuit L322 was transferred to L317 since Sunday, September 13, and that L323 was divided and redistributed among circuits L315, L316, and L317, all communicated through the company's WhatsApp channel without much context.
Days later, he added, the entity published again that both circuits were in DAF (Automatic Frequency Discharge), the mechanism that disconnects circuits in a staggered manner to prevent a total network collapse.
This raised the journalist's central question: "If users from those circuits were transferred to other circuits, who is now part of L322 and L323? What prompted this change? We have the right to know. Because if there are no explanations, it leaves room for very negative interpretations."
On Friday, the reporter recounted on the social network itself that she called the company to ask why her circuit did not enter DAF as planned, but the response she received was hostile.
"A man with very poor manners responded to me, saying that we were transferred to another circuit. Without notice. Just because. Like that. No further explanation. He even insulted me when I asked for more information. And these are the people who 'serve the public,'" he emphasized.
The worker did not identify himself. Lugo pointed out that he did not have "the courage" to give his name and "hid behind a phone to insult a woman."
In her text, the journalist emphasized that changes in the circuit rotation should be announced in advance so that people can plan accordingly.
"We are living in very tough times, and the entities we turn to for information are not doing their job well," he wrote, summarizing what millions of Cubans experience daily amid an energy crisis with no visible solution.
The comments on both of Lugo's posts reflect widespread frustration. One user pointed out that they have been waiting "for more than four years" for their circuit to be included in DAF.
Another was more direct: "There is no reliable communication in that Company." A third person recounted a similar experience when calling the National Cargo Office: "The official told me that she didn't have to give me her name or any other information. They are supposed to be public servants, but it seems the opposite."
Several commentators pointed out that Lugo's reports, due to her status as a journalist, will have a greater impact than those of an ordinary citizen, and they urged her to use her professional tools to highlight the issue.
The complaint arises in a context of growing opacity in Havana's electricity distribution. In August, another citizen demanded that the Minister of Energy and Mines, Vicente de la O Levy, publicly explain which circuits are prioritized and why, after being without electricity for more than 30 hours. The response she received when calling 18888 was always the same: "higher decision."
The reports of illegal electricity sales in La Lisa and in Calabazar, Havana, where two linemen were caught selling the service to private businesses, fuel citizen suspicions.
The Electric Union classified that case as an "isolated act of corruption," but the patterns documented in multiple municipalities suggest something more systemic.
Related videos:
Filed under: