The cancellations of Air China flights between Madrid and Havana continue to create difficulties for travelers and Cuban families. Flight CA865 scheduled for Wednesday, October 14, is listed as canceled on flight tracking platforms, while a shipping agency in Spain acknowledges that it has pending shipments to the island without knowing when they will reach their recipients.
The flight, which was scheduled to depart from Madrid-Barajas Airport at 2:45 p.m. and arrive in Havana at 6:50 p.m., is listed as canceled in the records of AirNav Radar and FlightRadar24.
It is another interruption of the route operated by the Chinese airline, following the cancellation of the flight on October 10. The most recent completed operation shown in the consulted records corresponds to October 9.
The service disruptions had already caused complaints from Cuban passengers due to long waits, extra expenses, and luggage that did not reach its destination.
Now, the consequences also extend to package shipments from Spain.
"Behind every shipment, there is a significant need, a family waiting."
The travel and package agency D’Nodarse, based in Madrid, published a message on Facebook to explain to its clients the difficulties it is facing due to the disruptions from Air China.
In the video, a company representative acknowledged that the delays directly impact the families waiting to receive the packages in Cuba.
"Behind every delivery, I know there is a great need, a family waiting," she expressed.
The representative assured that the company shares its clients' concerns, but that the solution depends on circumstances beyond its control.
"Behind this agency, we are also people, human beings who feel the same helplessness and the same discontent regarding this situation that is beyond our control," she stated.
He also acknowledged that he cannot provide a date for the resumption of flights, although he assured that the agency continues to work to meet its commitments.
"Our response will always be to be here, to face the situation, to work tirelessly doing absolutely everything within our reach to ensure that every package you are sending to your family arrives safely at its destination," he stated.
Air China also adjusts the schedules of upcoming flights
The uncertainty regarding the flight route continues for passengers with reservations in the coming weeks, although not all changes communicated by the airline involve cancellations.
A passenger shared this Wednesday on Facebook a notification from Air China that changes the schedule of flight CA865 on October 21, between Madrid and Havana.
The departure, originally scheduled for 2:45 p.m., has been rescheduled to 10:45 p.m. on the same day. According to the notification, the arrival in Havana will be on October 22 at 2:50 a.m.
Another notice, sent by the AVR Viajes agency to a client, which was accessed by CiberCuba, confirms a minor adjustment for the return flight CA866, from Havana to Madrid, on November 14th.
In this case, the departure is moved up by 15 minutes, from 11:10 p.m. to 10:55 p.m., while the arrival in Madrid remains on November 15 at 3:30 p.m.
AVR Viajes clarified that the reservation remains valid and that the passenger does not need to take any additional steps.
These notices confirm schedule changes, but do not constitute new cancellations.
Chinese Embassy acknowledges difficulties in operations
The Embassy of China in Cuba acknowledged on October 10 that flights CA865 and CA866, which connect Beijing and Havana with a stop in Madrid, are experiencing frequent schedule changes and temporary cancellations.
The diplomatic representation attributed the disruptions to "technical reasons," without detailing what the specific issues were or when the service could be normalized.
He also advised passengers to stay attentive to communications from Air China to avoid any setbacks.
The tracking systems have scheduled another flight CA865 between Madrid and Havana for Saturday, October 17.
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