A passenger who booked a ticket with Pedrocarr S.R.L. —a Cuban small and medium-sized enterprise for interprovincial transport— reported in the Facebook group "Cubans in Madrid" that she traveled for 25 hours on a bus with a completely shattered windshield taped together, after paying 65 euros for the service.
The images released show the windshield of the vehicle —identified with the sign "RENTED BUS" at the front— with multiple radial and concentric fractures, laminated glass fragments hanging, and a central point of impact from which the cracks radiate, while passengers can be seen inside the white bus.
A WhatsApp conversation with the company's contact also reveals the operational difficulties Pedrocarr was facing at that time: "Good afternoon, at the moment we have no more cars available in the Bayamo or Santiago area, let me see what other arrangements I can make. All the buses are heading in the opposite direction."
The collection in euros aligns with Pedrocarr's business model, which is primarily focused on the Cuban diaspora that funds the trips of their relatives on the island through its online booking platform, where tickets are paid for using international Visa or MasterCard credit cards.
At the end of 2025, the company was involved in episodes of road violence: two of its buses were stoned in less than a week, one in Vado del Yeso —between Las Tunas and Bayamo— and another in Contramaestre, Santiago de Cuba.
The complaint against Pedrocarr arises within the context of a structural crisis of interprovincial transportation in Cuba: of a state fleet of 558 buses, only 219 were operational in December 2025—approximately 39%—when at least 320 are needed to meet the national schedule.
In response to that collapse, the Ministry of Transportation reduced the National Bus routes in June 2026 to three weekly departures between Havana and the provincial capitals, and to a single weekly departure to Manzanillo and Baracoa.
In that void, private companies like Pedrocarr —founded in April 2022 and based in Las Tunas, with a fleet of 34 buses in February 2026, both owned and leased from the National Bus Company— have gained prominence, but they have also amassed complaints regarding unacceptable safety conditions.
Cuban regulations require that vehicles operate with windshields in good condition and with adequate visibility, making the report of a bus that completed 25 hours of travel with a cracked and patched windshield using adhesive tape, while carrying passengers, especially serious.
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