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A Cuban reported the disappearance of the death certificates of his wife's mother and grandmother in Havana, according to a letter sent to the official press.
Fernando Rojas, residing at Prolongación de Caridad Street, No. 4, between Ceiba and 1ra., Regla, in the Cuban capital, stated in a letter sent to the Acuse de Recibo section of the official newspaper Juventud Rebelde that since February 2022, his wife has been unable to obtain the death certificates of her mother and grandmother, which are required to process the title of a home.
Rojas assures in his letter that they have gone to the Civil Registry of Regla numerous times and have not received a response to their request, even with the necessary information required for this procedure.
The response has always been “that they have to wait,” says the reader, weary of the bureaucracy on the island for essential procedures.
It is also questioned how it is possible that their death certificates, issued in 2003 and 2008, do not appear. "There are documents from previous centuries that come with every last detail," he notes as well.
The reader also comments that they do not understand this situation because even in the cemetery, "where everything should be registered," they were told they couldn't do it because they were transferring all the records to digital format.
"How long do we have to wait to fix my wife's housing documents? What should we do to get assistance? How much longer will we have to wait?" the frustrated reader concludes in his letter.
In November, another reader sent to that same section a complaint about a delay in a similar procedure at the Civil Registry of Old Havana.
Aminael Rodríguez Castillo stated on that occasion that he had been waiting for three months for a birth certificate he requested in the mentioned municipality of the Cuban capital.
The document was supposed to be processed by the Mayarí office in Holguín, where Rodríguez Castillo is registered; however, they justified the delay due to power outages, according to the letter sent to the column of the government-aligned Juventud Rebelde.
Upon realizing that she could not carry out the procedure through the new digital platform established by the Ministry of Justice, as it only covers the provinces of La Habana, Artemisa, and Pinar del Río, she wanted to know if there was any alternative.
The official who assisted him said that "she was not there for that," which Rodríguez Castillo described as a lack of professionalism and inefficiency in the service.
"All these procedures, as is known, must be done during working hours, so that day I have to be absent, wake up at four in the morning, stand in a quite complicated line, where often they only serve until noon due to a lack of connectivity," he lamented.
In last October, a Cuban shared a video on social media where she showcased the advanced state of deterioration of the archives of the Civil Registry office in Centro Habana.
“Please pay attention. What I am about to show in the video, I'm not sure if it helps or harms. This is the civil registry book from Centro Habana, don’t be surprised if when you request a birth registration they tell you that you have not been born,” reported on Twitter the user known as Letha, a Cuban resident in Florida.
In the video, a man was seen sifting through a stack of documents in the registry office, written in ink and in a state of significant deterioration, crumpled and disorganized, while he reported that starting from a certain date, the birth records disappear.
At the end of 2021, the Cuban Carmen Raquel Panizo Villares also reported the ordeal she faced in obtaining her husband's death certificate, who passed away at the Pedro Kourí Institute (IPK) in Havana in September due to coronavirus.
Since the death of her husband Alberto Rojas Ortega, she has been immersed in a convoluted process of slow bureaucratic procedures to obtain the aforementioned official certificate.
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