Cuban woman reports theft in international package sent by mail: "It makes you want to cry"

Mayelin Rodríguez Roche, a Cuban resident in Camagüey, reported through a video on the social network Facebook the theft of part of the contents of a package that was sent to her from Italy.

In his testimony, Rodríguez expressed his frustration upon discovering that out of the 20 kilograms (kg) that the box originally weighed, more than eight disappeared during the delivery process, which included its passage through the Customs of Havana and the post office in his province of residence.

"Alibaba and the 40 Thieves is a story, but what I experienced was a sad reality," he lamented in the words that accompanied his video.

He explained that, although the package was reported as broken and with a loss of weight by the Senate mail in the municipality of Minas, he never imagined the disaster he would find.

His disappointment at the lack of control and responsibility from the Cuban postal system is reflected in his words: "Did it break on the plane or where? It is the staff that should be trusted, but all of this seems like a joke," he concluded with indignation.

This type of reports of theft and losses in international shipments is becoming increasingly common on the island, which generates a great deal of distrust towards the postal and customs system on the island.

Two months ago, a Cuban woman reported being a victim of theft when she received a package through the company Correos de Cuba in Cárdenas, Matanzas, where, according to her account, they placed a bag of screws to fill the package after taking part of the original content.

Through the social network Facebook, the user Lisandra Ramos Leyva provided details of the incident: "I just picked up a package at the Cárdenas post office, I checked it on the outside and it apparently was sealed, with its labels intact."

And he added: "When I get home and open it, I check the things, comparing them with the list I already had, and I am missing three pieces of clothing. They filled the weight with that bag of rusty screws. When we checked the bottom of the package, which is where they opened it, it was sealed with clear tape and those screws were at the bottom."

Faced with such an unpleasant situation, Ramos asked: "I would like to know where the heck to file a complaint, because there are so many people being robbed?", he wrote before commenting that he had seen a post about a similar case in Colón, another municipality in the province.

The victims rarely manage to resolve the problem despite the fact that the entity has the mission to provide services safely and respond to any issues.

In April, the Business Group Correos de Cuba (GECC) stated that it was undertaking an ambitious investment process aimed at the automation and digital transformation of its operations.

Supposedly, the investment was aimed at improving the automation and digital transformation of operations, which has yet to be confirmed, and losses and delays are constant.

In fact, just a couple of weeks ago, the GECC confirmed on its social media that the lack of fuel was causing significant delays in package delivery across the country.

Through responses to complaints from various users, the entity acknowledged that the fuel deficit negatively affects the transportation and distribution capacity of the shipments.