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A fire that occurred on Friday in the Alamar neighborhood of Havana del Este caused disruptions to telecommunications services for over 200 residents, as confirmed by the Cuban Telecommunications Company (ETECSA) through its official social media channels.
The incident, the causes of which have yet to be clarified, left 264 customers without landline service and 95 homes affected in the Nauta Hogar service, which provides residential internet connectivity.
“Our specialists are already working to restore service as quickly as possible,” ETECSA stated in its statement, accompanied by images of technicians working in the area.
The state-owned company urged the public to report such incidents immediately to the number 118 and reminded them of the importance of not accumulating waste near telecommunications poles, as these materials can facilitate the spread of fires and jeopardize technological infrastructure.
ETECSA did not specify an exact timeline for the complete restoration of the service, but assured that specialized teams are already deployed at the affected site, assessing the damage and working on the replacement of damaged cables and equipment.
This incident adds to other recent reports about vulnerabilities in the Cuban telecommunications network, especially in areas where material resources are limited and preventive maintenance is inadequate in the face of unforeseen events like fires or storms.
Frequently Asked Questions about the fire in Alamar and its impact on telecommunications in Cuba
How many people were affected by the fire in Alamar?
The fire in Alamar affected the telephone services of 264 customers and the Nauta Hogar internet service in 95 homes. ETECSA is already working to restore services as soon as possible.
What are the causes of the fire in Alamar?
The causes of the fire in Alamar have not yet been clarified. However, ETECSA emphasizes the importance of not accumulating waste near telecommunications infrastructures to prevent the spread of fires. The buildup of garbage and poor maintenance are common factors in these incidents.
What measures is ETECSA taking to restore the services affected by the fire?
ETECSA has deployed specialized teams to assess the damage and carry out the necessary repairs. Although a specific timeline has not been set, they are working to restore the service as soon as possible.
How does ETECSA's infrastructure affect service quality in Cuba?
The telecommunications infrastructure in Cuba is vulnerable due to a lack of maintenance and resources, which is evident in frequent service disruptions. Incidents such as fires and acts of vandalism have highlighted the structural limitations of ETECSA's network.
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