The Cuban user @nioreportando_oficial posted a video on TikTok that quickly went viral after denouncing the poor state of the facilities at Miami International Airport. In his words, his experience this past weekend there was “embarrassing,” and he documented it with images and statements that sparked outrage among thousands of internet users.
According to the account, it all started in the men's restroom, where he discovered there was no soap to wash his hands. Upon requesting a refill from the cleaning staff, he received an even more alarming response: "There is no soap in almost any part of the airport."
In addition to the lack of hygiene, the Cuban strongly criticized the security control service. He claimed that, despite there being a line with only three people, up to nine agents were conversing without attending to the passengers. “They don’t care if someone misses their flight. It’s unusual, it’s condemnable, it’s disgusting,” he said in his video.
During the tour, he showed images of an escalator closed for maintenance and reported that these deficiencies affect the experience of millions of passengers who pass through one of the most important terminals in South Florida. “This is the most important airport in South Florida, and it is in these conditions. It is unacceptable,” he added.
The complaint sparked a wave of reactions on social media. Dozens of users confirmed having experienced similar situations at Miami airport. Some described the place as “the worst in the country,” while others compared it to airports in Cuba. There were those who directly blamed the mayor of Miami-Dade County, Daniella Levine Cava, and questioned the management of public resources.
Comments such as “Miami is Cuba with food,” “The cleanliness is a disaster,” and “That airport is an aeropig” were echoed among internet users. Others pointed out that “this is nothing new, it has always been this way.” There were also those who recounted negative experiences: “They didn’t help my 76-year-old mother with the wheelchair,” or “I spent over an hour getting through immigration with only two booths open.” Some were more harsh: “This is a reflection of communism,” “The city is dirty, the streets are broken, this is a disaster,” and even made sarcastic remarks: “José Martí Airport Terminal 4.”
Frequently asked questions about the conditions at Miami Airport based on user reviews
Why is the Miami International Airport considered to be in poor condition?
The Miami International Airport has been criticized for its lack of cleanliness, poor maintenance, and inadequate passenger service. Users have reported the absence of soap in the restrooms, escalators out of service, and ineffective security screening, where staff seem to neglect passengers. These shortcomings have led many to describe it as "embarrassing" and even compare it to the Havana airport, known for its poor conditions.
How has the public reacted to the criticisms of Miami Airport?
Criticism has sparked a wave of reactions on social media, where many users have shared similar experiences and expressed their outrage. Some comments highlight that the airport is one of the worst in the country, while others hold local authorities accountable, particularly the mayor of Miami-Dade County, Daniella Levine Cava, for the mismanagement of public resources.
What measures have been suggested to improve the condition of Miami Airport?
Users and critics have suggested that maintenance, hygiene, and customer service at the airport need improvement. Authorities have been urged to pay more attention to passenger complaints and to invest in structural and service enhancements. Some have even proposed that the airport should be rebuilt to meet the quality standards expected of one of the most important terminals in the United States.
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