A Cuban woman reported on social media that a shipping agency delivered two completely broken 65-inch televisions to her home in Cuba, across two different deliveries, despite the fact that one of them was supposed to replace the first one, which had also arrived damaged.
The case was shared in a video posted by the user @yabelkiscub on TikTok, where she shows the broken screens and recounts her family's frustration over what happened.
According to the explanation, the first television was delivered on December 13 at three in the morning, and upon inspecting it, they found it to be "completely broken."
"It was a gift for my grandfather from an aunt who lives in the United States. As soon as we received it, we took photos and videos and sent them to my aunt, who contacted the agency. They promised to send a replacement," the affected person said.
However, the situation repeated itself on January 6, when the agency delivered the supposed replacement. "When we turned on the TV, it was more broken than the first one, horrible," the woman stated, showing on camera the condition of the equipment.
The family claims that, as of January 17, the agency has not collected either of the two damaged televisions nor refunded the money, which has caused outrage. "My aunt has already given up; she doesn't want to deal with that agency anymore," she lamented.
The video has gone viral on Cuban social media, where many users expressed their frustration over the lack of responsibility displayed by some shipping and cargo agencies operating between the United States and Cuba.
These complaints have become more frequent in recent months, amid the rising demand for shipments of appliances and products from abroad.
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