Cuballama issued a public alert to warn about fake accounts impersonating its identity on Facebook, WhatsApp, Telegram, and other platforms, offering fuel and gasoline that, as clarified, it does not sell.
"These individuals are posing as Cuballama employees and are offering products and services that are NOT ours —including fuel and gasoline—. These products have no backing and are only intended to scam those who trust in our name," stated the company in its official statement.
The company, based in Hialeah, Florida, was emphatic: "Cuballama does NOT sell these products and is NOT behind any of those accounts."
One of the most important points of the warning is that no Cuballama employee will contact customers via WhatsApp, a channel that scammers use to create an impression of closeness and legitimacy.
The company also specified that its sales promoters can be verified directly on its website, and that anyone presenting themselves as a promoter who does not appear on that list is not legitimate.
Regarding payments, Cuballama clarified that the only valid methods are their website, their official app, or their physical stores, dismissing any transfers requested through alternative channels.
Cuballama has closed its alert with a direct message to its users: "It's a pity that the work of so many years, so much sacrifice, and the genuine help to families in Cuba is overshadowed in this way. Protect yourself. Always verify. Trust only the official channels of Cuballama."
This scam emerges in the midst of a severe fuel crisis in Cuba, worsened by the interruption of traditional supplies. The only Mexican shipment received by Cuba at the beginning of 2026 arrived on January 9 with 84,900 barrels; subsequently, Pemex removed another shipment scheduled for that same month from its calendar.
In April, the informal market recorded prices ranging from 3,000 to 6,000 Cuban pesos per liter.
That desperation has created fertile ground for a wave of digital frauds that, since March 2026, follows a consistent pattern: impersonating recognized companies, operating via WhatsApp, and collecting payments in foreign currencies through hard-to-reverse payment platforms.
The case of Cuballama adds to a series of similar alerts issued by other entities. FINCIMEX warned in March about scammers using its name to offer home delivery of gasoline across Cuba for three dollars per liter.
Cimex S.A. warned in May about fake accounts offering wholesale fuel importation and tank services while impersonating their identity on Facebook, Instagram, and Telegram.
For its part, CUPET reported that month a fraudulent website called "GasCuba" that was selling liquefied gas while falsely claiming the backing of the state-owned company: "That site is fake and constitutes a scam," declared CUPET.
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